IT Support & Systems Administration Professional
Resume:
LINDA W. WHITE
********@*****.***
Rocky Mount, NC 27801
PROFESSIONAL SUMMARY
IT Support Systems Administration Data & Compliance Technology transitioning from a strong background in regulated corporate environments, document control, and quality analysis. Proven experience supporting enterprise systems, managing technical documentation, ensuring compliance, and troubleshooting process issues. Currently completing an IT Networking & Security degree with hands-on coursework in networking, Windows/Linux administration, virtualization, and cloud concepts. Known for attention to detail, strong customer service, and the ability to quickly learn and support new technologies. TECHNICAL SKILLS
• Operating Systems: Windows Server, Windows 10/11, Linux, Ubuntu
• Networking: TCP/IP, DNS, DHCP, VLANs, Switching & Routing, Subnetting, Network Fundamentals
• Systems & Tools: Citrix, Power BI Dashboards, RDocs, OpenContent Management, Batch Tracker, Active Directory, Group Policy, User Account Management
• Cloud & Virtualization: Cloud & Storage Concepts, Virtualization Fundamentals, Vmare, VirtualBox, Amazon Web Services (AWS basics) Microsoft (Azure fundamentals)
• Documentation & Compliance: Change Control (DCO), Audit Support, Regulatory Compliance
• Productivity Tools: Microsoft Excel, Access, Office Suite
• Soft Skills: Technical documentation, troubleshooting, time management, customer support
• STARS system
• Tools: PowerShell, Command Line, Remote Desktop, Ticketing Systems
• Security: Access Controls, MFA, Endpoint Protection, Basic Incident Response
• Notary Public
PROFESSIONAL EXPERIENCE
License Plate Agency (LPA) Agent, (Two Hawk) - North Carolina Division of Motor Vehicles April 2026 – Current
• Assisting customers with vehicle registration and title transactions
• Processing license plate renewals, transfers, and replacements
• Collecting fees and handling cash, checks, and credit card payments
• Verifying legal documents such as titles, insurance, identification, and registration paperwork
• Entering and updating customer information in state computer systems
• Explaining DMV policies, procedures, fees, and required documentation
• Resolving customer questions or transaction issues professionally
• Maintaining accurate records and balancing daily transactions
• Protecting confidential customer information
• Following state regulations and audit/compliance procedures Pfizer Pharmaceutical (Actalent Services) — Document Specialist August 2024 – December 2025
• Supported enterprise document management systems (RDocs, OpenContent Management) in a regulated manufacturing environment.
• Managed document check-in/check-out, version control, and change management workflows (DCOs).
• Provided audit and compliance support using P-Logs, Batch Tracker, Citrix, Excel, and Power BI dashboards.
• Verified, formatted, and approved technical documentation ensuring accuracy and regulatory compliance.
• Collaborated with Quality Systems teams to resolve documentation issues and meet strict deadlines. PNC Bank — Quality Analyst – HMDA
November 2019 – August 2024
• Performed system-based data validation and troubleshooting across multiple enterprise applications.
• Reviewed, corrected, and validated data for regulatory reporting and compliance submissions.
• Identified system and process gaps, escalating trends and recommending improvements.
• Collaborated with compliance, risk, and technology partners to implement process enhancements. PNC Bank — Underwriting Analyst
September 2017 – November 2019
• Analyzed financial and system-generated data to validate accuracy and completeness.
• Assisted with process workflows and ensured proper documentation within enterprise systems.
• Responded to internal and external inquiries, providing technical and procedural guidance. PNC Bank — Quality Analyst Coordinator
March 2012 – September 2017
• Generated and analyzed system reports to support audits, risk assessments, and quality initiatives.
• Tested internal controls and evaluated system-driven processes for compliance and efficiency.
• Worked cross-functionally with audit, risk, and compliance teams. PNC Bank — Compliance & Control
May 2010 – March 2012
• Supported compliance systems and reviewed regulatory data submissions.
• Balanced risk mitigation processes with customer service standards. PNC Bank — Communications / Loan Processing Roles
2002 – 2010
• Supported document imaging, scanning systems, and data entry workflows.
• Maintained accurate electronic records and resolved documentation issues.
• Provided customer-facing support while managing high-volume system tasks. EDUCATION
Edgecombe Community College – Tarboro, NC
Networking & Security Degree
Networking & Security Diploma
Information Technology – System Admin Certificate
Networking & Security Certificate
Information Technology – CCNA Prep Certificate
North Carolina Wesleyan College – Rocky Mount, NC
Bachelor of Science, Business Administration
Wilson Technical Community College – Wilson, NC
Associate Degree, Office Systems Technology
Certificate in Management
ADDITIONAL STRENGTHS
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Experience in highly regulated environments
• Proven ability to learn new systems quickly
• Detail-oriented with a focus on accuracy and security
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