Executive Assistant & HR Support Specialist
Resume:
Uzma Zubair
HR & Executive Assistant Administrative Support Employee Relations Office Operations Detail-oriented administrative professional with extensive experience supporting HR functions and executive operations across corporate, government, and healthcare environments. Skilled in calendar management, employee relations support, records management, and high- volume communication handling. Recognized for maintaining accuracy, confidentiality, and efficiency while managing multiple priorities in fast-paced settings.
Area Of Expertise
• Skilled in managing executive calendars, coordinating meetings, and organizing travel arrangements to ensure smooth daily operations and efficient time utilization for senior leadership.
• Experienced in supporting human resources functions, including onboarding, employee records management, and benefits coordination while maintaining strict confidentiality and compliance.
• Proficient in handling high-volume communication across phone, email, and internal systems, ensuring timely responses and professional interaction with clients, employees, and stakeholders.
• Adept at maintaining and organizing digital and physical records, ensuring data accuracy, accessibility, and compliance with organizational and regulatory standards.
• Strong ability to collaborate with cross-functional teams to support organizational workflows, improve processes, and enhance overall operational efficiency.
Skills
● Executive Support
● Calendar Management
● Meeting Coordination
● Payroll Support
● Microsoft Office Suite
● Time Management
● Communication Skills
● Problem Solving
● Travel Arrangements
● Human Resources Support
● Employee Onboarding
● Employee Relations
● Benefits Administration
● Database Management
● Excel Reporting
● Data Accuracy
● Records Management
● Document Control
● Customer Service
● Email Management
● Phone Etiquette
● Office Administration
● Recruitment Support
● Resume Screening
Professional Experience
NOVEC
Customer Service Representative Aug 2022 – Present
• Handle 80–120+ inbound calls per day, resolving billing, service, outage, and account inquiries while maintaining high first-call resolution performance.
• Provide accurate account and service information, ensuring 100% compliance with utility service policies and regulatory communication standards.
• Support customer relationship management across regional service territories, assisting residential and commercial customers with account updates and service requests.
• Contribute to improved customer experience outcomes, supporting reduction in average call handling time by 10–15% through process adherence and system proficiency.
Robert Half
Administrative Assistant Oct 2018 – Present
• Supported executives with calendar management, coordinating 20–40+ meetings per week, including scheduling, logistics, and cross-functional alignment.
• Managed office communications, handling 50+ daily calls and emails, ensuring timely routing, response, and issue resolution.
• Maintained and validated 1,000+ data entries across spreadsheets and internal systems with >99% accuracy, supporting reporting and operational tracking.
• Tracked and managed office supply inventory ($5K–$15K annual budget), ensuring continuous availability and reducing stockouts.
• Coordinated 100+ incoming/outgoing deliveries per month, maintaining detailed logs and ensuring secure and timely distribution. The Oryza Group (Contractor – U.S. Citizenship and Immigration Services) General Clerk Nov 2022 – Mar 2026
• Managed daily mail operations between United States Postal Service and internal departments, handling 500+ pieces of mail per day with 100% chain-of-custody compliance.
• Processed, tracked, and organized 1,000+ sensitive case files weekly, ensuring accurate classification and accessibility for adjudication teams.
• Prepared and shipped 200+ case files weekly, ensuring compliance with federal handling, labeling, and security procedures.
• Supported file movement requests for 20+ officers and departments, reducing retrieval turnaround time by 30% and improving operational workflow efficiency.
**********@*******.***
Burke, VA 22015
Sunrise Senior Living
Human Resources Representative Apr 2021 – Jul 2021
• Contacted and tracked 300+ employees regarding COVID-19 compliance, vaccination status, and required documentation over a 3-month period, ensuring alignment with evolving public health mandates.
• Responded to 40–60+ daily HR inquiries related to benefits, payroll, and employee relations, maintaining >95% resolution rate at first point of contact.
• Escalated complex cases to HR and payroll teams, reducing issue resolution time by 25% through accurate triaging and documentation.
• Maintained and updated employee records and communication logs (1,000+ entries) with 100% data accuracy, supporting audit readiness and compliance tracking.
Fairfax County Government
Office Associate (Election Office) Mar 2019 – Nov 2021
• Supported election operations during 3+ major election cycles, ensuring 100% compliance with state and federal election regulations and procedures.
• Assisted 500+ voters per day during peak election periods with check-in systems, ID verification, and voting procedures, maintaining process accuracy and flow.
• Managed setup, testing, and breakdown of 20+ polling machines and equipment units, ensuring operational readiness and zero critical failures on election days.
• Processed and secured 1,000+ ballots per shift, maintaining strict chain-of-custody protocols and audit-ready documentation. Administrative / HR Support Roles (Contract & Temp) Kforce Inc. / Kforce Flexible Solutions LLC / Robert Half Legal 2018 – 2019
• Drafted and formatted 100+ legal documents and administrative reports, ensuring compliance with client-specific regulatory and formatting standards.
• Managed and audited 300+ employee records and personnel files, maintaining 100% compliance with internal policies and federal documentation requirements.
• Entered and maintained high-volume datasets (1,000+ records) with >99% accuracy, supporting HRIS, legal tracking systems, and reporting functions.
Amentum
Human Resources Administrative Specialist Oct 2016 – May 2018
• Supported onboarding of 50+ new hires, including documentation, background checks, and orientation scheduling, reducing onboarding cycle time by 20%.
• Assisted with performance tracking and HR reporting, compiling data for quarterly reviews and workforce planning initiatives.
• Maintained and secured sensitive employee records with zero data breaches or confidentiality incidents, aligning with internal policies and federal compliance standards.
Pathfinder Consultants LLC
Operations Support Administrator Jul 2015 – Feb 2016
• Audited and maintained 200+ employee personnel files, ensuring 100% alignment with federal and state labor compliance requirements (I-9, EEO, and documentation standards).
• Maintained and updated employee records in HRIS, ensuring real-time data accuracy for payroll, compliance reporting, and internal audits.
• Streamlined filing and recordkeeping processes, increasing administrative efficiency and reducing manual errors in employee data management.
Metropolitan Healthcare Services
Front Desk Associate Nov 2012 – Jan 2017
• Managed 50–80+ patient interactions per day, including check-in, scheduling, and inquiries, ensuring accurate data entry and adherence to administrative protocols.
• Coordinated appointment scheduling across multiple providers and service lines, supporting clinic utilization and reducing scheduling gaps.
HealthPort Technologies
Release of Information Specialist Jan 2010 – May 2012
• Processed and fulfilled 100+ medical record requests per day, ensuring 100% compliance with HIPAA and internal data privacy regulations.
• Contributed to digitization efforts by scanning and indexing 10,000+ patient records, improving retrieval speed and reducing physical storage dependency.
Education
Bachelor of Business Administration (BBA) - Strayer University 2002 – 2005 Associate Degree – General Studies - Northern Virginia Community College 1998 – 2002
Contact this candidate