Multifaceted Administrative and Finance Professional
Resume:
Resume for Deb Pedersen Hofer
Bridgewater, SD 57319
*************@*****.***
Education:
High School: Welcome High School
NAU Sioux Falls, SD: Associates in Computer Science and Bachelor’s in Accounting
Post College: Sioux Falls Seminary-Certificate in Ministry
Proficient in:
Quick Books, Quicken, Microsoft Office, Microsoft Excel, 10 Key, Data Entry, Bookkeeping, Payroll, Customer Service, Collections
Employment Information:
Vervent
Customer Service and Collection Account Representative
08/2023 to 12/2024
Did outbound and inbound calls in call Center for customer Service and Collections. Collected payments and posted to accounts. Notated the accounts.
Guide House 11/21/2022 to 04/07/2023, Entered claim information to be sent to Medicaid and
Resolved claims that were not getting paid.
Pride Staff 05/05/2022 TO 06/15/2022 Temporary office work. Work included working with
Reports, printing out letters in large volumes. Running a mail inserter machine. Saving documents
To files online. Answering business phone.
Self Employed as House Cleaner 01/25/2017 to 04/17/2022.
Citibank Sioux Falls, SD 07/05/1990 to 06/02/2016,
Different jobs while working at bank
Data Entry of payments
Transport Operator-ran payments and payment stubs through a machine that took pictures of the
Checks and posted the payments to customers’ accounts
Customer Service-handled customer service for calls for bank cards for four years, then worked in
Student Loan customer service for ten years. Worked in a department that set up recordings to monitor customer service calls. Added new reps at all differ sights. Line balanced in Student Loan Collections for both inbound and outbound calls. Helped out in application processing.
Helped students fill out online application for student loans.
Student Loan Claims- processed paperwork being sent to guarantors when Student Loans where
Going into default.
Security-worked with customer’s claims of fraud on their credit card accounts. Investigated to make sure if charges where actually fraud.
Fraud Applications-investigated customer’s claims that they did not apply for the bankcard account.
Sears Account Maintenance-answered email inquiries from customers. Processed POA documents
that were sent in.
Cornerstone Poured Foundations Tea, SD 03/2008 to 04/15/2016
Did clerical and bookkeeping work. Did the payroll. Reconciled bills that come in and prepared the
the checks. Entered new employee information on QuickBooks making sure all paperwork needed
was received. Entered in payments received and prepared the deposit slips. Reconciled bank account. Used Quick books all the time at this job. I also used Excel and Word.
Contact information for jobs listed:
Citi
Cornerstone Poured Foundations
Kevin VanVeldhuizen
Guide House
Carly Munfering
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