Operations & Administrative Leader with Food Services Experience

Tiavonni V. Terry

********@*****.*** 347-***-**** Ronkonkoma, NY 11779

Summary

Creative, energetic professional skilled in food operations, office administration, business communications, team collaboration, and qualitative and quantitative analysis.

Proven to streamline complicated operations in a fast-paced environment. Manages diversified office administrative functions, and associate members, oversees operations, and events, offers customer assistance, and provides team support.

Skills

Administrative support

Workflow optimization

Microsoft office

Expense reporting

Database management

Resourcefulness

Presentation design

Report writing

Critical thinking

Appointment scheduling

Calendar management

Notary Public

Quality assurance

Event coordination

Technological skills

Meal Tracker

Experience

Food & Nutrition Dietary Supervisor – Aramark Senior LIFE+ – Kings Park, NY 2/2024 – Present

Assist in managing a 250-bed long-term care skilled nursing community, 50-person adult daycare, resident satisfaction, café retail, catering, and special events.

Manages 25 Full-Time Equivalents. (FTE’s)

Produce and maintain work schedules, work flows, prepare production sheets.

Provide strategic direction and guidance to supervisors and associate team members with operations, customer service, systems, and protocols.

Manage and operate the nutritional food system software to include, but not limited data entry, select menu, resident therapeutic diets, modified diets, and ticket accuracy.

Tray and diet audit accuracy.

Food Safety and Sanitation audits.

Assume that the general manager's duties are in their absence by running the department’s operations.

Ensures adherence to HR standards for Aramark and the client’s policy, procedures, and regulatory agencies.

Office Administrator Delve Underground - New York, NY 10/2019 - 02/2024

Demonstrated ability to manage highly confidential information with the ability to exercise appropriate judgment and discretion

Strong organizational skills, and ability to be flexible with excellent diligence

Strong project management skills with the ability to manage multiple tasks simultaneously

Prepared edits and typed multiple confidential materials, correspondence, and reports

Organized mail and other executive paperwork, forwarded to appropriate parties and responded independently to materials that required immediate attention

Managed the office alongside and in the absence of the office manager

Scheduled appointments and coordinated arrangements for meetings, conferences, and travel itineraries

Ordered and maintained office supplies for the company's Eastern region

Assisted with multiple highly confidential functions including separation from parent company McMillen Jacobs & Associates and involved with new company rebranding to Delve Underground

Processed monthly expense reports for the CEO and managed incoming monthly billing and expense reports

Researched information and assembled data for special reports providing analysis and summaries for future bids.

Bartender Shift Manager Prime Steakhouse LGA - East Elmhurst, NY 05/2017 - 07/2019

Interviewed, hired, and trained staff to improve customer retention and bolster sales

Resolved escalated customer complaints to maximize satisfaction and loyalty

Compiled health codes, sanitation requirements, and license regulations while streamlining productivity initiatives

Maintained detailed inventory of bar supplies and stocked work areas

Increased revenue by promoting additional products and assisting with the beverage menu.

Bartender Shift Manager Delta Sky Lounge JFK - Jamaica, NY 07/2013 - 03/2016

Balanced efficiency with exceptional service to manage guests in a high-volume environment

Recommended current products and limited promotions to upsell beverage orders

Engaged with high clientele guests with a friendly conversation to build loyalty and encourage repeat business

Used proper pour methods to reduce waste and spills.

Trained and supervised bar staff, ensuring they were knowledgeable about products, policies, and procedures

Monitored and maintained the bar's financial records, including budgeting, and reports.

Operated POS systems and managed bar tabs to track revenues.

Promoted a warm, fun atmosphere for guests and team members.

Administrative Assistant/Event Planner Ambac Financial Corporation - New York, NY 03/2009 - 07/2013

Charged with planning and implementing unique events, conceiving, and designing creative marketing concepts, and guiding concepts toward actuality.

Submit proposals and negotiated contract terms with multiple vendors.

Organize daily workflow for the Vice President of the Administration Department.

Manage and closely monitor the VP's outlook calendars, e.g., respond to all meeting requests, ensure no meeting conflicts, or overlap, and keep schedules on track for the company's conference room calendar

Ensured effective and efficient meetings, by preparing agendas and issuing meeting minutes when required

Gather and organize meeting materials in advance

Reserve conference rooms and work with Office Services for room setup, audio-visual needs, security, transporting of materials, and catering

Prepared and managed any correspondence, reports, and presentations

Organize/maintain the filing system while preparing and managing correspondences, reports, and presentations.

Assisted with projects and other duties as needed

Mediated between the Vice President and other employees.

Education and Training

Institute for Integrative Nutrition 04/2022

Holistic Health Coach Certificate

Purdue University Tippecanoe County, Indiana 05/2012

Bachelor of Science (B.S.) – Administration/Marketing

National Restaurant Association Washington, DC 10/2025

SERV Safe Manager - Food Safety and Sanitation Certification

University of North Dakota Grand Forks, ND In Progress

Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP)

References

Furnished Immediately Upon Request

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