Administrative and Scheduling Professional
Resume:
Natali Ross
Leander, TX +1-512-***-**** ******************@*****.***
Professional Summary
Administrative and Scheduling Coordinator with experience supporting office operations, appointment scheduling, customer service, and healthcare administration. Skilled in calendar management, insurance verification, patient records management, data entry, and client communication. Organized, detail-oriented, and able to manage multiple priorities in fast-paced environments.
Work Experience
Appointment Scheduler
Veritas
April 2024 to November 2025
● Scheduled residential home inspections and coordinated communication between clients, inspectors, and builders.
● Managed appointment calendars and maintained accurate scheduling records.
● Updated scheduling information using company software and tracked workflow progress.
● Resolved scheduling conflicts and supported timely project completion. Optometric Technician / Administrative Assistant
Leander Eye Care
March 2023 to April 2024
● Assisted patients with pre-testing procedures and prepared them for provider evaluations.
● Scheduled appointments, verified insurance benefits, and maintained patient records.
● Supported front-desk operations, patient check-in/check-out, and data entry.
● Maintained compliance with office procedures and cleanliness standards. Barista
Casa Costa Bakery Leander, TX
September 2018 to February 2020
* Delivered high-quality customer service and prepared food and beverages with attention to detail.
* Handled cash register transactions accurately and maintained a clean workspace.
* Cross-trained in kitchen operations, including pastry preparation. Cashier / Bakery & Curbside Associate
H-E-B
December 2017 to August 2019
• Operated POS systems and assisted customers with purchases.
• Provided support across bakery and curbside departments.
• Assisted with order fulfillment and customer inquiries.
• Maintained product displays and work areas.
Education
High School Diploma
Leander High School Leander, TX
High School Diploma
Leander High School
August 2015 to June 2019
Diploma
Leander High School Leander, TX
August 2014 to May 2019
Upper secondary education
Skills
Phone call management Medical administrative support Learning technology Experience working with students Front desk Optics School administration Google Drive Medical office experience Achieving HIPAA compliance Dental insurance Banking Food safety Curriculum mapping Payroll Microsoft Outlook Microsoft Access Accounting software Google Docs Pain management Cash handling Office operations & administrative support Detailing Classroom Teaching Management Accounts payable POS Vendor relationship building Administrative experience Client interaction via phone calls Friendly demeanor Facilities management Insurance verification HIPAA EMR systems Patient service Receptionist experience within corporate industry Optical experience Multitasking Clear verbal communication Technical troubleshooting support Strategic thinking Teamwork Photocopying Office Administration Google Calendar Clinic Montessori Barista experience Cash register operations SharePoint Google Suite Preschool experience Faxing Multi-line phone systems Communication skills Electronic health records (EHR) management Technical Proficiency Patient care Google Sheets Basic math Medical records Medical scheduling Curriculum standards alignment Clean workspace maintenance Early childhood education center experience School experience Phone communication Customer support Computer literacy Records management Maintaining patient confidentiality Laboratory experience Patient interaction Organizational skills Computer operation Pet care Flexibility Proofreading Microsoft Outlook Calendar Managing patient records EHR systems Executive administrative support Work ethic Gmail Appointment scheduling Experience with children 10 key typing Phone reception Writing skills Windows Customer relationship building Customer communication Customer inquiry handling Coffee experience Customer relationship management Data entry in Excel Adobe Acrobat Data entry QuickBooks Workflow coordination Cash register Medical receptionist Time management Office supply management Office management Outdoor work Ophthalmic patient examinations Microsoft Teams Payment processing Data collection Productivity software Microsoft Power Automate Calendar & appointment coordination Computer hardware Insurance prior authorization Filing Microsoft Excel Microsoft Office Phone etiquette Microsoft PowerPoint Google Workspace Interpersonal skills Client communication Collaborate with healthcare professionals Grammar Experience Phone answering Self-direction First aid Greeting customers Written communication Microsoft Word Leadership Food service Typing Experience with individuals with neurodevelopmental disorders Lesson planning English Attention to detail Activity-based lessons (early childhood general education) Medical terminology Problem-solving & adaptability Office experience Active listening Bookkeeping Serving Construction administrative experience Private practice Schedule management Calendar management Customer service Maintaining an organized workspace Task prioritization Medical billing Clerical experience Languages
English
Certifications and Licenses
Driver's License
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