Remote Data Processing Specialist Prospect

Rhonda Ware-Richardson

Proven goal-setting professional with over twenty years of experience in administrative related disciplines. Task-oriented and outstanding in the areas of technology, organizational and time management, office policies and procedures, and procuring itinerary traveling schedules.

WORK EXPERIENCE

Jan’ 2025 – Present Grant Coordinator (Remote)

Washington State Health Department Health, Home-Based

Responsibilities includes:

Support grant and contract administration and documentation (gathering & tracking hospital communications)

Distribute and combine needs assessment surveys

Maintain repository for data collected on rural health issues, rural health system and community needs, best practices, and shared regulatory changes

Design and distribute communication documents and reports for internal and external partners

Engage with rural communities to gather feedback, understand local health concerns and promote health programs

Participate in regular scheduled Unit, Center and Office staff meeting to provide and receive program and department information in order to maintain a cohesive and coordinated program unit.

Sept 2021 – Dec’2024 Health Services Consultant 1 (Remote)

Washington State Health Department Health, Home-Based

Responsibilities includes:

Performing duties associated with Care, Risk and Exposure Surveillance Tool (CREST)

Entering data into OpenText

Combining duplications to make processing more efficient within the Washington Disease Research System (WDRS)

Running reports and rosters to document latest Covid-19 results for Washington State

Separate positive and negative Covid -19 results and file in appropriate folders for further processing

Attaching correlating PDF files to positive patients results

June 2017 – Aug 2021 Customer Service Specialist 2/Licensing Services Representative 2

Washington Department of Licensing – Tacoma, WA

Responsibilities included:

Responding promptly to customer inquiries using effective listening and telephone techniques to address customers. Utilizing interpersonal skills to promote customer’s participation for achieving optimum satisfaction. Many of the same techniques were employed to perform duties as the Licensing Services Representative 2 position previously described with the exception of interacting with customers is via phone rather than providing in-person services

Assisting customers in navigating department’s processes; ensuring all inquiries were addressed and provided in a timely and courteous manner. Educating customers on meeting compliancy according to state laws and regulations.

Maintaining and developing office resources, applying resources to achieve optimal outcome for all parties involved.

Database Management: Performing functions to secure and organize relevant information; making information accessible to office staff as appropriate.

Administrative Support: By assisting other staff members with the goal of offering the highest level of service to all customers.

August 2020 – June 2021 Data Entry – COVID-19 Project (Remote)

Washington Department of Health – Tumwater, WA

Responsibilities included:

Providing data entry services utilizing Washington Disease Research System (WDRS) and Open Text; sorting emails and rostering positive and negative COVID-19 test results. This required a complex set of decision-making processes to achieve desired results.

Sept 2012 – Apr 2017 Senior Tax Clerk/Secretary to Board of Assessors/Appraiser I

Dougherty County Tax Department – Albany, GA

Responsibilities included:

Initial point of contact (POC) for property owners and vendors, attending and taking minutes for Dougherty County Board of Assessors, POC for all property appeals; assisting appraisers with day-to-day issues concerning appeals, waivers, research, etc.

Assisting callers with information related to properties (owners, property value, sales); generating all department; filing property documentation; mailing out property assessment notices and performing other general clerical & customer service duties.

Created policies and procedures to create uniform processes to be utilized by staff appraisers, Tax Clerks and Board of Assessors

June 2008 – May 2013 Recreational Aide (part-time)

Albany Recreation and Parks Department – Albany, GA

Responsibilities included:

Interacting with youth and teens to establish positive intergenerational experiences, coordinating youth activities associated with Totally Teen Zone (an after school and summer program which targeted at- risk youth), facilitating special event (Albany Star), recruiting event sponsorship, volunteer recruiting, and trainings.

July 2008 – Oct 2010 Executive Assistant to the President & Community Liaison

Albany-Dougherty Economic Development Commission – Albany, GA

Responsibilities included:

Managing the President and Vice-president’s meeting and travel schedules, recording minutes of committee meetings, creating and distributing committee meeting agendas and minutes, creating and sending informational packets about the Albany-Dougherty area to prospective businesses and individuals looking to relocate, to create partnerships with local community initiatives and other general clerical skills.

EDUCATION

1993 Accounting Diploma Albany Technical College – Albany, GA

CERTIFICATIONS & LICENSES

2022 Master In-Demand Professional Soft Skills Human Resources Foundations Customer Service Foundations Building Resilience

Teamwork Foundations Strategic/Critical Thinking

Developing Emotional Intelligence Becoming an Impactful & Influential Leader

2020 Diversity Awareness Training Certificate Conflict Resolution Certificate

How to Manage Team Conflict Certificate Behavior Public Modification Certificate

KEY STRENGTHS

Customer Service Management

Resiliency

Research

Employee Training & Tracking

Cultural Diversity

Emotional Intelligence

Documentation Management

Organizational Leadership

TECHNICAL EXPERTISE

Word

Excel

PowerPoint

Adobe

SurveyMonkey

Outlook

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