Administrative Operations Specialist with Regulatory Focus

Jernique Morgan

Connecticut, *****

Cell: 917-***-**** ~ Email: *****************@*****.***

https://www.linkedin.com/in/jernique-morgan-676a0b212/ PROFESSIONAL SUMMARY

Administrative and operations professional with experience supporting executive teams, regulatory processes, and data-driven decision making across insurance, municipal government, finance, and retail environments. Proven ability to manage complex workflows, maintain regulatory compliance, and improve operational efficiency through strong organizational and analytical skills. Recognized for reliability, collaboration, and delivering accurate reporting in fast-paced environments. CORE SKILLS

Administrative Operations Data Analysis & Reporting Regulatory Compliance Process Improvement Project Coordination Customer Service Human Resources Financial Tracking Policy Documentation Records Management Calendar Management Travel Coordination Expense Processing Meeting & Agenda Management TECHNICAL SKILLS

Microsoft 365 (Outlook, Word, Excel and PowerPoint, Teams) SharePoint Google Workspace Kronos Munis Origami PROFESSIONAL EXPERIENCE

Lancashire Insurance, Greenwich, Connecticut (May 2025 - Present) Underwriting Technician – Energy Casualty

• Maintain and update underwriting systems to ensure accurate policy data and regulatory compliance

• Manage documentation workflows and support senior underwriting staff with reporting and policy tracking

• Review application submissions, endorsements, and renewals for documentation accuracy

• Prepare internal reports and summaries used for leadership review and decision-making

• Prepare peer review and weekly team minutes

• Coordinate with brokers to ensure timely submission of required policy documents

• Conduct quality control audits to identify workflow improvements

• Maintain self and departmental KPI performance by ensuring policies and endorsement consistent on-time issuance Town of Guilford, Guilford, Connecticut (Jan 2023- April 2024) Administrative Assistant – Planning and Zoning

• Managed zoning and planning applications while ensuring compliance with municipal regulations

• Supported senior leadership and board members with scheduling, meeting coordination, and document preparation

• Prepared agendas, meeting minutes, and official materials for Zoning Board of Appeals and Planning & Zoning Commission hearings

• Coordinated public communications including legal notices and regulatory filings

• Tracked application fees, bonds, and financial records while preparing quarterly reports

• Managed records and ensured timely processing of applications, reports, and financial tracking

• Key liaison between departments, leadership, and the public Bath and Body Works, Clinton, Connecticut (Sep 2021 – Jan 2023) Key Holder

• Managed daily operations including scheduling, closing audits, and sales reporting

• Monitored payroll targets, store performance metrics, and operational compliance

• Implemented and execute merchandising plans to improve store presentation and customer experience Monkey Do! Yoga, Brooklyn, New York (July 2017 – March 2020) Studio Manager

• Oversaw daily operations including scheduling, reporting, and staff coordination

• Balanced daily cash transactions and produced operational reports for management

• Managed communications, scheduling systems, and client engagement initiatives

• Prepared reports and tracked performance metrics for business operations Allstate Agency Clive Abrams, Brooklyn, New York (Jan 2014 – June 2017) Executive Assistant

• Managed executive calendar, scheduling, and travel coordination for agency leadership

• Prepared meeting materials, reports, and correspondence for executive review

• Processed expenses, invoices, and financial documentation with high accuracy

• Maintained financial records, invoicing, and payment reconciliation

• Coordinated client communications and supported onboarding processes

• Maintained confidential records and ensured smooth daily operations PREVIOUS EXPERIENCE

Alston Marketing Company Limited

Sales and Trade Administrative Supervisor -Wines and Spirits Caribbean Microfinance T&T LTD (MICROFIN)

Office Manager / HR Personnel

EDUCATION

• Western Governors University (Masters of Business Administration)

• University of Maine at Presque Isle (Bachelor of Art in Business Administration) – Concentrations: Management and Leadership Project Management and Information System: GPA 3.97 - Summa Cum Laude CERTIFICATIONS

• IBM Data Analyst Professional Certificate

• IBM Data Analysis and Visualization Foundations Specialization

• GOOGLE Data Analytics Professional Certificate

• GOOGLE Project Management: Professional Certificate

• HRCI Human Resource Associate Professional Certificate

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