Customer-Focused Operations Professional

Laura O. Caneer

*** ******** *** **, **** Payne, AL 35967

256-***-**** *******@*****.***

Professional Summary

Loyal, dedicated, and hard-working professional with extensive experience in customer service, retail, hospitality, and assembly environments. Known for adaptability, quick learning, and thriving under pressure. Comfortable managing multiple tasks and committed to providing excellent service to the public.

Core Skills

- Customer Service & Communication

- Order Fulfillment & Inventory

- Computer Proficiency (MS Office, HTML, Corel, PowerPoint)

- Assembly & Troubleshooting

- Adaptability & Multitasking

- Cash Handling & Point-of-Sale Systems

Professional Experience

Online Order Filler

Walmart, Fort Payne, AL 01/2021 – 06/2022

• Picked and assembled customer online orders with accuracy and efficiency

• Staged, packed, and dispensed orders for in-store pickup or delivery

• Adapted quickly to changing job duties and followed detailed instructions

General Associate – Assembly

Heritage Wire Harness, Fort Payne, AL 08/2013 – 01/2021

• Assembled industrial wire harnesses and followed blueprints

• Troubleshot wiring issues and adapted to various production roles

• Maintained clean workspace and supported general operations

Customer Service Associate

AutoZone, Scottsboro, AL 01/2013 – 08/2013

• Assisted customers with auto part inquiries and purchases

• Operated register, handled cash, and maintained store appearance

• Conducted product testing and offered informed recommendations

Front Desk Clerk

Best Western / Rainsville Inn, Rainsville, AL 06/2009 – 12/2012

• Managed guest check-ins/outs and processed payments

• Handled reservations, responded to inquiries, and supported hotel operations

• Ran end-of-day reports and maintained guest account records

Delivery Driver / Crew Member

Domino’s Pizza, Fort Payne, AL 09/2008 – 05/2009

• Delivered orders promptly while maintaining food safety standards

• Supported kitchen prep and assisted with customer service tasks

• Managed daily cash reconciliation

Additional Experience

Work experience also includes roles in:

- Photo lab and computer assembly

- Shipping and receiving

- Radio dispatching

- Roofing and vinyl siding

- Cosmetology

- U.S. Census fieldwork

Education & Training

Certificate in Industrial Electronics

Northeast Alabama Community College, 2000

Coursework included electronics, assembly, and hands-on training

Additional Training:

- Microsoft Office (Word, Excel, Access, PowerPoint)

- Windows 95 through XP

- Corel, HTML, PageMaker

Currently Pursuing:

Bachelor of Science in Sociology

Jacksonville State University

Certifications

- Notary Public – State of Alabama at Large

Commission expires: March 14, 2026

- Ordained Wedding Officiant

Authorized to perform marriage ceremonies in the State of Alabama

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