Senior IT / Microsoft 365 Administrator
Resume:
Kevin Jordan
Chapel Hill, NC 27517
*****.******@*****.***
Summary
I am an experienced IT professional with over ten years of expertise in Microsoft 365 administration, including MFA, password resets, user account management, Exchange Online, Office 365 administration, Intune, and BYOD devices. I have successfully migrated over 5000 users to Office 365, implemented Pass-through Authentication through Azure AD Connect, and automated tasks using PowerShell scripting. I possess expertise in Windows OS imaging, installation, and configuration, and have provided support for Teams and Skype for Business, SharePoint, and OneDrive. I am proficient in IT service management, SCCM, group policy, Active Directory, and ServiceNow. I have strong communication, customer service, and project management skills.
Enterprise IT Tools Troubleshooting Tools
SARA (Support and Recovery Assistant): Run tests to identify issues with Office, Microsoft 365, Outlook, OneDrive, Teams, and more.
Office Configuration Analyzer Tool (OffCAT)
Microsoft Remote Connectivity Analyzer: Troubleshoot issues such as DNS, Single Sign-On, Outlook Connectivity, Inbound/Outbound SMTP email issues, Free/Busy issues
Message Header Analyzer: Used for troubleshooting email delivery issues using email headers from the recipient’s mailbox
MX Toolbox
Microsoft Office 365 Client Performance Analyzer
What’s My DNS?
Enterprise Services
Microsoft Mobile Device Management (MDM)
Intune Admin Center
Microsoft Azure Active Directory
Windows System Center Configuration Manager (SCCM)
Windows Server Update Services (WSUS)
Skills
O365 Administration
System Administration
MFA Administration
Customer service
Soft Skills
Self-starter
Listening
Networking
Experience with VOIP technologies
Network cabling, network classification, and network topology
Professional Experience
Persistent IT – Kidde Mebane, NC– Hybrid Role
December 2025 to May 2026
IT Support: Windows Migration and Deployment to Office 365
Communicate effectively with customers, team members, and management, maintaining regular updates until resolution, utilizing Teams and Email
Developed and maintained detailed Gantt charts to improve project tracking efficiency.
Transferring user from Carrier to KGS Domain using BitTitan, LogMeIn, and RDP.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, focusing on Microsoft Office 365 applications.
Improved collaboration and project alignment can be achieved through regular updates and stakeholder meetings.
Performed regular maintenance and updates on IT systems, including O365 applications.
Managed and administered O365 environments, including user account management, permissions, and security settings.
Microsoft 365 basic concepts and fundamentals, including MFA and password resets.
Managed Microsoft 365 identity and services, overseeing Exchange Online and Office 365 administration.
Ensured Microsoft 365 mobility and security, managing Intune and BYOD devices.
Duke Health – RTP, NC - Hybrid Role
June 2022 to August 2023
Device Support Analyst
Provide accurate, timely solutions for end-user computer problems under direct supervision to ensure productivity, focusing on Windows 10 and Windows 11 machines.
Respond to customer incidents and requests regarding end-user devices (e.g., workstations, printers) and escalate issues as needed, using diagnostic tools.
Communicate effectively with customers, team members, and management, maintaining regular updates until resolution.
Offer basic education and training on hardware and applications, addressing routine customer questions about usability and functionality.
Maintain accurate data within the tracking system and update the asset management system to record the lifecycle and status of desktop hardware, peripherals, and software.
Participate in team projects to enhance technical infrastructure and improve problem resolution processes, including transitioning from AirWatch to Intune for endpoint management.
Support security measures and compliance with HIPAA, security, and privacy requirements, reporting breaches or concerns to the appropriate resources.
The Morocco Alternatives Forum FMAS – Onsite
May 2024 – December 2024
IT Support Specialist/Helpdesk Work Study
Conducted risk analysis and qualitative research to identify and address potential IT challenges.
Developed and maintained detailed Gantt charts to improve project tracking efficiency.
Provided technical assistance and support for incoming queries and issues related to Microsoft Office 365 applications.
Enhanced collaboration and project alignment through regular updates and meetings with stakeholders.
Performed regular maintenance and updates on IT systems, including O365 applications.
Developed and managed relational databases and stakeholder management systems.
Managed and administered O365 environments, including user account management, permissions, and security settings.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Princess Taghrid Institute for Development and Training – Onsite
August 2023 – Jan 2024
Development Training Specialist/Desktop Support Work Study
Conducted risk analysis and qualitative research to identify and address potential IT challenges.
Developed and maintained detailed Gantt charts to improve project tracking efficiency.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, with a focus on Microsoft Office 365 applications.
Enhanced collaboration and project alignment through regular updates and stakeholder meetings.
Performed regular maintenance and updates on IT systems, including O365 applications.
Managed and administered O365 environments, including user account management, permissions, and security settings.
I managed Microsoft 365 Basic Concepts and Fundamentals, which included MFA and password resets.
I managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
HCLTech – OPW Smithfield, NC - Onsite
June 2022 to August 2023
IT Support Windows Autopilot Deployment
Conducted risk analysis and qualitative research to identify and address potential IT challenges.
Developed and maintained detailed Gantt charts to improve project tracking efficiency.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, with a focus on Microsoft Office 365 applications.
Enhanced collaboration and project alignment through regular updates and stakeholder meetings.
Performed regular maintenance and updates on IT systems, including O365 applications.
Managed and administered O365 environments, including user account management, permissions, and security settings.
Microsoft 365 basic concepts and fundamentals, including MFA and password resets.
Managed Microsoft 365 identity and services, overseeing Exchange Online and Office 365 administration.
Ensured Microsoft 365 mobility and security, managing Intune and BYOD devices.
T2G Inc. – Alpharetta, GA – Hybrid
June 2020 to May 2022
System Administrator Remote Support Roles
Provided support for migrations from other domain providers to Office 365.
Supported Office 2013/2016/365/Online applications.
Identified, isolated, and resolved technical incidents and problems with Office applications add-ins.
Performed service administration and account maintenance in Active Directory.
Assisted customers in determining problems and providing resolutions.
I managed Microsoft 365 Basic Concepts and Fundamentals, which included MFA and password resets.
I managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
I ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Verint Systems Inc., Alpharetta, GA
Oct 2018 to March 2020
IT Support Exchange Migration
Assisted customers in determining problems and providing resolutions.
Developed and maintained excellent working relationships with internal/external customers.
Migrated 5000+ users from Exchange Prem and other domains to Office 365.
Implemented Pass-through Authentication using Azure AD Connect.
Provided support for Office 2013/2016/365/Online applications.
Utilized PowerShell scripting to automate tasks.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Microsoft Corporation Alpharetta, GA
May 2018 to Oct 2018
Premier Field Engineer (PFE)
Assisted customers in determining problems and providing resolutions.
Developed and maintained excellent working relationships with internal/external customers.
Migrated users from the Prem Hybrid Environment to Exchange Online in Office 365.
Provided knowledge transfer for various Microsoft technologies.
Supported MA Azure-hosted DOT NET applications.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
New Signature Alpharetta, GA
Nov 2017 to Mar 2018
System Administrator O365
Migrated users from the Prem Hybrid Environment to Exchange Online in Office 365.
Implemented Pass-through Authentication using Azure AD Connect.
Provided support for Office 2013/2016/365/Online applications.
Utilized PowerShell scripting to automate tasks.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Delta Air Lines Atlanta, GA
Apr 2017 to Sep 2017
Windows System Administrator
Configured Windows servers with applications and security hardening policies.
Administered Active Directory and MS Exchange.
Supported MA Azure-hosted DOT NET applications.
Deployed updates and patches with SCCM.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
WestRock Norcross, GA
Sep 2016 to Apr 2017
Azure Active Directory Migration Support Analysis
Implemented Pass-through Authentication using Azure AD Connect.
Migrated Exchange users from On-Premises to O365.
Upgraded users from MS Office 2010 to O365 2013 and 2016.
Managed settings, user accounts, and subscriptions for the customer organization.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Microsoft Corporation Alpharetta, GA
Nov 2015 to Sep 2016
Office 365 Migration Support Analysis
Provided support for migration from other domain providers to Office 365.
Supported Office 2013/2016/365/Online applications.
Utilized PowerShell scripting to automate tasks.
Applied Microsoft 365 Basic Concepts and Fundamentals, including MFA and password resets.
Managed Microsoft 365 Identity and Services, handling Exchange Online and Office 365 Administration.
Ensured Microsoft 365 Mobility and Security, managing Intune and BYOD devices.
Universal Alloy Corporation Canton, GA
Sep 2015 to Nov 2015
Exchange Office 365 Migration Support Specialist
Migrated Users from Prem Hybrid Environment to Exchange Online in Office 365
Performed service administration and account maintenance in Active Directory
Performed Migration of Exchange users from On-premises to Exchange 365
Windows 10 Enterprise on all full desktop and laptop clients
Addressed client connectivity, client software, and mobility installation issues
Addressed service availability issues within the customer’s organizational span of control
Manage settings, user accounts, and subscriptions for the customer organization
Ran Windows Azure Active Directory module for Windows PowerShell for failed migrations from cloud to premises
Edited PowerShell scripts to perform various tasks
Incident management software Remedy
Safeguard Products International, LLC Atlanta, GA
May 2015 to Jul 2015
Exchange Office 365 Migration Support Analyst
Migrated users from Prem Hybrid Environment to Exchange Online in Office 365.
Performed service administration and account maintenance in Active Directory.
Managed settings, user accounts, and subscriptions for the customer organization.
Addressed client connectivity, software, and mobility installation issues.
Edited PowerShell scripts to perform various tasks.
NCR Alpharetta, GA
Nov 2014 to Mar 2015
Implementation Consultant
Conducted design and code reviews to share knowledge with the development team.
Oversaw local IT infrastructure, including servers, security, networking, storage systems, and desktops.
Installed and repaired hardware, software, and peripheral equipment.
Configured and installed IIS, .NET, and performed Windows Security Hardening.
McKesson Provider Technologies Alpharetta, GA
Jun 2013 to Sep 2014
Systems Engineer Server Migration
Standardized the Piedmont Hospital desktop computing environment.
Worked on Dell full desktop and laptop clients.
Standardized application deployment using Citrix XenApp and SCCM
Incident management software Remedy
Piedmont Atlanta Hospital Atlanta, GA
Mar 2012 to May 2013
Citrix Migration Team Leader
Standardized the Piedmont Hospital desktop computing environment.
Worked on Dell full desktop and laptop clients.
Standardized application deployment using Citrix XenApp and SCCM
Perma-Fix Environmental Services, Inc. Atlanta, GA
Jun 2010 to Jun 2011
Windows IS Support Analyst
Supported corporate headquarters employees and all remote offices.
Managed antivirus and malware/adware threats using SEP Symantec Endpoint Protection Manager.
Provided helpdesk support via phone/email for all end-users.
Managed ADD Move and Change of Phone Systems PBX/VOIP Telephones.
Education:
Master of Business Administration in Organizational Leadership
Ohio Christian University
Bachelor’s degree in divinity
Christian Leaders University
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