Financial Services and Property Management Leader
Resume:
Susan Sooklall
Banking
Lehigh Acres, FL *****
*************@*****.***
Professional Summary
Objective: To attain a position where I would utilize my work experience and financial and legal backgrounds while providing opportunities for professional growth. Authorized to work in the US for any employer
Work Experience
Property Manager
SSS Property Services LLC-Miramar, FL
May 2021 to Present
• Manage Ten+ properties
• Buy Foreclosure Properties on behalf of Investors
• Management of Demolition
• Management of Renovation
• Maintain property until sold or handed back to homeowner Cluster Branch Manager
HSBC Bank-Lynbrook, NY
August 2017 to September 2020
Dual Manage Staff of 12 Employees among 2 Branches Lynbrook & Oceanside Manage Global Risks by Understanding and Adhering to Both the Letter and the Spirit of All Laws, Regulations and Regulatory Guidance Promptly Reporting Any Breaches in Accordance with Global, National and Local Procedures
Operate with Open, Connected, Dependable and
Act with Courageous Integrity
Manage Financial Crime Compliance (FCC) Risk for all Internal Controls Monitor & Maintain Stellar Customer Experience Service Scores Manage and Maintain Pertinent Compliance and Related Control Measures That Are Continuously Monitored
Adhere to Related Standards Processes and Procedures to Minimize Financial and Non-Financial Risks Deliver High Quality of Work, Preventing Avoidable Errors, Minimize Rework and Operational Incidents Manage and Maintain High Sales Quality To Ensure Clients Are Being Recommended Customized Products Drive Performance Improvement Through Regularly Quality Observations of Employees Engagement / Interactions With Clients Through Effective Coaching,Meetings to Discuss Areas of Strengths With Aim To Develop An Action Plan to Improve Overall Performance Work With Premier Relationship Manager To Deepen and Uncovering New Jade, Premier and Business Relationships
Work With and Coach Entire Team on Meeting Needs Fulfilled (ie. checking, savings, credit, mortgage, business, investment, insurance, total relationship balance)Needs Responsible for Overseeing the Daily Operations of the Branch Responsible for the Security of Cash Items and Safety of the Employees and Clients Coach Staff and Conduct Meetings in Order to Enhance the Sales and Service Culture and to Develop Skill Sets
Administer Salary Recommendations, Promotions and Terminations Ability to Resolve Complex Customer Related Problems and Concerns in an Effective Manner Responsible for All AML/KYC Due Diligence for all Branch Customers Identify and Work with Financial Crime Dept regarding High Risk Clients in Order to Recognize Potential Breaches and Restrict or Exit Accounts
Submit SAR’s to Financial Crime to Prevent Exposure for Potential Security, Money Laundering or Elder Abuse Risk
Extensive Knowledge and Training of Financial Crime Indicators Branch Manager
Astoria Bank-Malverne, NY
November 2014 to July 2017
Responsible for Managing and Directing all Functions and Activities to Promote the Expansion of Existing Banking Relationships and the Development of New Business Responsible for Overseeing the Daily Operations of the Branch Responsible for the Security of Cash Items and Safety of the Employees and Clients Open New Accounts Business/Personal and Cross Sell Services and Products Assist with Underwriting, Approving and Closing Business Loans Ensure all Employees Know and Follow All Procedures in Relation to Tellers Managing Their Cash Drawers, Handling the Night Drop, and Balancing the ATM.
Ensure all Security Tapes are Maintained
Ensure Sufficient Cash is in the Vault at All Times Ensure that Branch is Audit Ready at All Times
Provide Financial Services to Targeted Customer Segments by Leading and Motivating Staff to Achieve Sales Objectives Through use of Defined Sales Skills and Behaviors. Direct and Monitor the Sales/Services Strategies and Disciplines, Within the Branch, Through the Development and Implementation of a Strategic Business Plan. Identify and Initiate Marketplace Sales Opportunities for Current and Potential Customers Maintain Operational Integrity
Adhere to all Established Policies, Procedures and Regulatory Requirements. Perform Additional Accountabilities and Enhanced Due Diligence as Assigned Coach Staff and Conduct Meetings in Order to Enhance the Sales and Service Culture and to Develop Skill Sets
Manage the Activities of Staff Member’s Through Ongoing Performance Management, Performance Appraisals, Coaching, Staff Meetings and Progressive Discipline if Necessary Administer Salary Recommendations, Promotions and Terminations Fully Responsible for Branch Operations
Record of Achieving Sales Goals on a Consistent Basis with a Clearly Demonstrated Complete Knowledge and Understanding of the Sales Process
Demonstrated Superior Management such as Leadership, Decision-making, Cooperation, and Flexibility, Receptive to Suggestions, Time Management and Dependability Demonstrated Record of Creating a Positive Work Environment and Recognizing Talent Within their Staff for Advancement and Development
Record of Achieving Excellent Service Levels as Demonstrated by Mystery Shops Ability to Resolve all Customer Related Problems and Concerns in an Effective Manner Complete Understanding and Execution of all Human Resources-Related Staff issues, Exercising Sound, Logical and Consistent Decisions
Thorough and Complete Knowledge of All Banking Policies and Procedures including Legal matters and Banking
Responsible for All AML/KYC Due Diligence for all Branch Customers Partner with LPL Financial to Further Help Clients with their Investment and Insurance Needs Monitor and Create Strategic Sales Processes with Financial Advisor to Meet and Exceed Branch Goals Recipient of Peak Prize Van for Exceeding Monthly Goal and was #1 Branch in the Network for the Month of June 2016
With a Strategic Sales Process in Place was able to Exceed My Branch’s Annual Goal for 2016 at 119%, Top 3 of 15 Branches in the Region
Premier Relationship Manager
HSBC-Bohemia, NY
February 2014 to October 2014
Maximize Profit and Achievement of the Growth of Premier Clients Portfolio Develop Existing and New Relationships
Build Effective Relationships with Clients to Retain and Develop Sustainable Relationship Regularly Meet with Clients to Understand and Analyze their Current and Long Term Needs and Advise Them on the Products and Services that Help Them Achieve Their Goals Effective Use of Tools and Information to Drive Client Service for Delivery and Retail and Wealth Performance
Maintain a Standard of Qualifying Premier Clients Within Portfolio Build a High Personal and Corporate Profile in the Community Develop Network of Group and External Professional Contacts with the Aim of Introducing New business, Enhancing Technical Knowledge and Promoting the Brand Monitor and Act on Daily Information, Using it to Coach the Wider Branch Team in Support of Business Goals
Establish Client Contact Strategies in Line with Group Operating Models Fully Utilize and Input to Client Relationship Management Data, Ensuring all Client Information is Complete and Kept Up to Date
Maintain a Deep Understanding and Technical Knowledge of Relevant Products and Services Available from Group Sources and Elsewhere in Order to Provide the Best Solutions for Clients and Maximize Revenues for Global Wealth and the Group
Maintain Highest Standard of Excellence in Client Service With Individual Portfolio Ongoing Analysis of Client Portfolios Through Marketing of Ideas and Researching Client Identify Cross-Sell Opportunities, Including Opportunities to Refer Customers to Other Sales Representatives of HSBC Securities (USA), Through Proper Customer Profiling and Needs-Based Selling Conduct Needs Assessment With Current and Potential Company Customers and Recommend Appropriate Investment and Insurance Products and Services to Meet Individual Needs, Based on Objectives, Risk Tolerance and Proper Asset Allocations Sell Appropriate Core Financial Service Products, Including Investment and Insurance Products, to Meet Customer Needs While Developing and Expanding Account Relationships Ensure Adherence to Established Investment and Insurance Product Set and Selling Limitations Comply with Company Nondeposit Investment Product Policies and Procedures Manage Operational Risk, by Using Relevant Management Information (MI) to Identify Risk Situations and Take Any Appropriate Action to Minimize Loss
Adhere to Selling Process and Sales Quality Requirements Sales Manager
JPMorgan Chase-Rockville Centre, NY
March 2012 to February 2014
Perform Full Accountability of Consumer/Business Transactions including Opening, Processing and Maintaining Client Accounts
Responsible for Building and Deepening Client Accounts in Order to Increase Sales Organize Goals and Incentive Meetings
Responsible for Open and Closing Branch Procedures Responsible for Processing Domestic and International Wire Transfers Accountability for Branch Audit
Support Branch Sales by working with Personal and Private Client Bankers Troubleshooting by Accessing Customer via Telephone Responsible for Branch Mortgage Transactions and Referrals Responsible for Supervision of Branch Officers, Sales Team and Customer Service Representatives Responsible for Meeting Quarterly Branch Goals via Overseeing the Supervision of Team Assigned Targets including Portfolio Growth, Sales Performance, Small Business Initiatives, Mortgage Division Goals and Investment Performances
Maintain and Review All Branch Portfolios
Monitor Account Activity on Overdue Delinquent Account and Provide Overdraft When Necessary for Business Accounts
Accessibility to Release and Retain Delinquent Accounts Responsible for the Branch Profit/Loss, Branch Budget and Overall Expense Report Manage 11 Bankers Daily 8 Personal Bankers and 3 Chase Private Client Bankers Coach Intermediate/New Personal Bankers & Monitor Seasoned Bankers on Sales and Service Devise a Plan of the Day for the Entire Branch Team Work with Seasoned Bankers on Career Goals
Process and Approve G/L Credits and Debits
Personal Banker
JPMorgan Chase-Rockville Centre, NY
November 2009 to March 2012
Responsible for Opening, Maintaining and Monitoring Client Accounts Establish and Further Develop Strong Client Financial Relationships Profile and Uncover Client Needs while Executing their Various Banking Transactions Extensive Product Knowledge of Various Banking Services: Checking, Savings, CD, Credit Card, Home Equity Lines/Loans of Credit, IRA Money Market, Fixed and Variable Annuity, 401(k) Rollover, Brokerage Offered Each Client Personalized Financial Service Through a Team Approach Utilizing all Partners Leader in Chase At Work, Initiated, Organized and Executed Multiple Onsites in Order to Help Branch Quarterly Quotas
Worked Closely with Mortgage Department with Refinance and Purchase Business Recognized Top Tier Personal Banker 2011 National Achiever Education
High school or equivalent
St Agnes Academic H.S.
Skills
• Editing
• Communication skills
• Debits & Credits
• Microsoft Office
• Investigative reports
• Windows
• Grammar Experience
• Customer inquiry handling
• Sales Support
• Customer service
• Relationship Management
• Root cause analysis
• Customer relationship building
• Team development
• Management
• Task prioritization
• QuickBooks Online
• Financial data reconciliation
• AI
• Managing customer accounts
• Microsoft Outlook
• Time management
• Financial analysis
• Microsoft Access
• Technical Proficiency
• Internal controls
• Office experience
• Data reporting
• Insurance Sales
• Phone communication
• Regulatory compliance
• Statistics
• Compliance Management
• Writing skills
• Project management
• Client relationship development
• Microsoft Excel
• Financial planning software
• Computer operation
• Client onboarding
• Data analytics
• Accounting standards
• Clerical experience
• Financial Services
• Banking
• Financial reporting
• Financial concepts
• Microsoft Word
• Suspicious activity report (SAR) preparation
• Productivity software
• Managing financial planning clients
• Microsoft Dynamics GP
• Warm calling
• Fair Credit Reporting Act (FCRA)
• Supervising experience
• Attention to detail
• Teamwork
• Math
• Accounting systems
• Medical terminology
• Performance Management
Languages
• English
Certifications and Licenses
NMLS
Driver's License
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