Experienced Multi-Sector Professional with Strong Service Skills

Cassandra Massie Washington DC **************@*****.*** 771-***-****

PROFESSIONAL SUMMARY

Hardworking, reliable, outgoing, service-oriented professional with 25 years’ experience in restaurant services, plumbing business, administration, teaching assistant at high school level, cosmetology, building cleaning. Seeking a position in any of these sectors, but especially at building trade businesses, restaurants, schools or building cleaning.

CORE COMPETENCIES

Disciplined Troubleshooting Commercial Retail Management Restaurant/Food Services Basic Computer Knowledge Cleaner/Manual Laborer Administrative Services Hard Working EMPLOYMENT HISTORY

• Host/Server, Odyssey DC

Washington, D.C. SW June 2023– June 2025

• Worked as a server, host, and greeter in a fast-paced restaurant environment

• Provided excellent customer service by taking orders, serving food, and ensuring guest satisfaction

• Managed seating arrangements and greeted guests in a professional and friendly manner

• Maintained cleanliness of dining and service areas during and after shifts

• Administrative Specialist, Mac and Son Plumbing

Washington, DC Oct. 2016 – May 2023

• Provided administrative, receptionist, and clerical support for a busy plumbing company

• Answered phones, scheduled appointments, and handled customer inquiries efficiently

• Maintained records, processed paperwork, and organized office files

• Assisted with billing, data entry, and daily office operations

• Teaching Assistant, The Village Academy

Landover, MD June 2013 – August 2016

• Assisted teachers with instruction in math and science classes for high school students

• Provided one-on-one support and mentoring to at-risk students

• Helped manage classroom behavior and maintain a structured learning environment

• Supported student development through coaching, counseling, and academic guidance

• Cosmetology Instructor, American Beauty Academy

Wheaton, MD Nov. 2010 – Dec. 2013

• Taught cosmetology students hair care techniques and professional practices

• Developed lesson plans and evaluated student progress over course periods

• Supervised students and ensured compliance with safety and licensing standards

• Provided hands-on training and mentorship to prepare students for certification

• Building Supervisor, Service Source Company

Birmingham, AL February 2009 – September 2010

• Supervised cleaning crews of 20–25 workers across multiple job sites

• Coordinated cleaning schedules and ensured projects were completed on time

• Performed detailed cleaning of new buildings, including floors, windows, and surfaces

• Trained staff on cleaning procedures and safety standards

• Head Waitress, IHOP

Baltimore, MD April 2003 – January 2009

• Led front-of-house operations while serving customers in a high-volume restaurant

• Took orders, prepared food, and handled cashier responsibilities

• Trained and supported new staff members to ensure quality service

• Managed opening and closing duties, including cash handling and cleaning EDUCATION & CERTIFICATIONS

High School Diploma, Randallstown High School, Randallstown MD

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