Customer Service / Event Support Professional

JOELLE ROSICLAIR

BOSTON, MA 617-***-****

CONTACT

Boston, MA

***************@*****.***

PORTFOLIO

https://joellerosiclairdesign.com

TECHNICAL SKILLS

Microsoft Word

Microsoft PowerPoint

Sharepoint

Constant Contact

WordPress

Shopify

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Canva

LANGUAGES

Haitian Creole

WORK AND ACTIVITIES

Marketing Associate at Northern Light Productions

April 2025 — Present

Managed full-cycle proposal coordination, including RFP identification, pipeline tracking, content development, and partner outreach across federal, state, and industry-specific platforms.

Drafted customized outreach communications to potential teaming partners, including exhibit design and fabrication firms, to support strategic collaboration on key pursuits

Coordinate internal communication with cross-functional staff, ensuring alignment on proposal deadlines, website updates, conference opportunities, and workflow milestones.

Host at The Vermillion Club in The Winthrop Center, Boston MA November 2024 — April 2025

Assisted the Events Director in allocating time and space for private events tailored to working professionals and large organizations.

Facilitated communication via Microsoft Teams between the events team and front- and back-of-house staff, ensuring clarity around operations and deliverables. Handled customer inquiries over the phone, providing accurate information on various topics related to our restaurant, residences, office spaces, and event facilities. Occasionally, offered in-depth, insightful tours of the venue. Server at Raffles Long Bar and Terrace, Boston MA

July 2023 — November 2024

Joined a dynamic team in launching the first North American establishment of an esteemed international luxury hotel.

Utilized observational skills to anticipate and fulfill guests needs, ensuring the meticulous upkeep of 5-star service standards.

Fostered connections with guests through, courteous and respectful interactions, establishing a rapport that contributed to an overall exceptional guest experience. EDUCATION

Bachelor of Fine Arts in Graphic Design, University of Massachusetts Dartmouth College of Visual and Performing Arts, Dartmouth, Massachusetts

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