Security-Led Operations & Team Development Professional
Resume:
CONTACT
******.*.********@*****.***
Denver, PA
EDUCATION
Post-secondary education, no degree or certificate
Labor Studies
Suny Empire State College
High school graduate or equivalency certificate (GED)
Mechanical design
Thomas A Edison Voc & Tech High School
08/1984 - 06/1988
SKILLS
• team development
• Dashboards
• Answering the Phones
• Customer Service Representative
• The Sportsman
• Correctional Officer
• Security Officer
• Auxiliary Police Officer
• Corporal
• Security Supervisor
• Clerk
• Armed Security Officer
• Armed Security Supervisor
• Dispatcher
• Electrician
• Sporting Goods Manager
• Florist
OBJECTIVE
EXPERIENCE
CVS Pharmacy Lancaster, PA
SHIFT SUPERVISOR
09/2024 - Present
Supervise assigned Shifts, Count Down Registers, Open & Close Store
The Sportsman Shop East Earl, PA
CUSTOMER SERVICE REPRESENTATIVE
12/2023 - 03/2024
Customer Service
Allied Universal Denver, PA
SECURITY OFFICER
11/2023 - 12/2023
Monitor and direct deliveries in and out of client facilities, and conduct security checks of entire facilities.
State of Florida Department of Corrections Hardee, FL
CORRECTIONAL OFFICER
12/2017 - 07/2023
(5 years 8 months)
Care Custody and Control of over 1200+ Inmates, Trained in De-escalation tactics, Trained in the Use of Force, Restraints, Chemical Weapons & Firearms pistol, and shotgun.
Lakeland Regional Health Lakeland, FL
SECURITY SUPERVISOR
04/2015 - 12/2017
(2 years 9 months)
Actively participate in team development, achieving dashboards, and in the accomplishment of department goals and objectives. Use a collaborative leadership style to facilitate the achievement of department and hospital-wide quality, safety, satisfaction, and stewardship. Monitor and track data/reports as identified by the department leadership. Coach employees and focus on ongoing staff development. Oversee the orientation of new employees; assess the competence of all employees and conduct performance appraisals. Proactively address performance and behavioral issues and act to modify actions and behaviors to facilitate effective relationships and outcomes. Schedule and assigns staff to ensure that workload is met. Respond to complaints, adverse situations, unplanned circumstances, or problems to ensure that work is completed efficiently, staffing needs are met, customer and staff satisfaction concerns are addressed appropriately and expected outcomes are achieved. Actively support and appropriately apply department and organizational policies. Provide staff education to support change and ongoing development. Consistently demonstrate commitment to personal accountability as well as that of the staff. Consistently demonstrate integrity and fair treatment to staff. Consistently demonstrate the ability to make appropriate judgments and decisions in carrying out daily job duties. Consistently demonstrate a commitment to excellence, willingness to seek
Lakeland Regional Health Lakeland, FL
SECURITY SUPERVISOR
03/2014 - 04/2015
Actively participate in team development, achieving dashboards, and in the accomplishment of department goals and objectives. Use a collaborative leadership style to facilitate the achievement of department and hospital-wide quality, safety, satisfaction, and stewardship. Monitor and track data/reports as identified by the department leadership. Coach employees and focus on ongoing staff development. Oversee the orientation of new employees; assess the competence of all employees and conduct performance appraisals. Proactively address performance and behavioral issues and act to modify actions and behaviors to facilitate effective relationships and outcomes. Schedule and assigns staff to ensure that workload is met. Respond to complaints, adverse situations, unplanned circumstances, or problems to ensure that work is completed efficiently, staffing needs are met, customer and staff satisfaction concerns are addressed appropriately and expected outcomes are achieved. Actively support and appropriately apply department and organizational policies. Provide staff education to support change and ongoing development. Consistently demonstrate commitment to personal accountability as well as that of the staff. Consistently demonstrate integrity and fair treatment to staff. Consistently demonstrate the ability to make appropriate judgments and decisions in carrying out daily job duties. Consistently demonstrate a commitment to excellence, willingness to seek feedback from staff, and i
Lakeland Regional Health Lakeland, FL
DISPATCHER
02/2013 - 03/2014
Actively participate in individual and team development. Complete all required annual and ongoing training. Active participant in knowing, understanding, and working toward the accomplishment of department goals and objectives. Respond promptly as directed to all reported emergency, safety, or security issues, including hospital codes Intercede in disputes, both physical and verbal, between persons using verbal de-escalation techniques and skills and defuse potentially violent patient, employee, or visitor situations. Able to physically manage combative, violent persons without hesitation using techniques taught in the required annual aggression management training. Prevent specific patients (Baker Act, Prisoners) from leaving their clinical unit and assist in returning them should they do so. Investigate and document all reported safety or security issues according to department and hospital policy, utilizing electronic technology when provided and mandated. Provides visitor and employee escorts to departments and areas within and outside of the hospital. Performs routine, regular patrols within the facility and hospital grounds according to a schedule set by Security Leadership and as needed to prevent fire, thefts, and vandalism, ensure doors are secure, provide information to visitors, and provide a security presence at doors, in lobbies and parking lots to ensure the safety of staff and visitors. Administers shift-specific Fire Watches. Conducts searches of patient belon
BRANDON REGIONAL HOSPITAL EMERGENCY CARE Brandon, FL
ARMED SECURITY OFFICER
10/2011 - 09/2012
Protecting Employees, Patients, and Visitors to Hospital Property at, HCA Inc. Brandon Regional Hospital, Respond to all safety and security incidents on the third shift and complete detailed incident reports.
Regional Medical Center Bayonet Point, FL
CORPORAL
04/2008 - 09/2011
Yale Enforcement Services-Regional Medical Center Apr 2008 - Sep 2011 (3 years 6 months)
Supervised Third Shift Security Team Protecting Employees, Patients, and Visitors to Hospital
Property at, HCA Inc. Regional Medical Center Bayonet Point Interim Trauma Center, Complete Minor Maintenance Items, and Respond to all safety and security incidents on the third shift, and complete detailed incident reports.
Regional Medical Center Bayonet Point, FL
SECURITY OFFICER
03/2008 - 04/2008
Protecting Employees, Patients, and Visitors to Hospital Property, Minor Maintenance Items, and Responding to Incidents as they arrive on the third shift.
Protecting Pinkerton Government Services, Inc. New Port Richie, FL
SECURITY OFFICER
11/2007 - 12/2007
Pinkerton Government Services, Inc.
Protecting Pinkerton Government Services, Inc. Department of Defense Clients Property & Personal at the Raytheon Test Site on Hernando County Airport Property. Respond to incidents on shift, and complete detailed reports.
Weiser Security Services, Inc Harbor Island, FL
ARMED SECURITY SUPERVISOR
10/2006 - 07/2007
Supervised a Team of 8 Armed Officers Protecting Residents and Visitors on Harbor Island. Respond to Incidents as they arrive, investigate criminal activity, and complete Detailed Incident/Police Reports while patrolling the community.
Special Environmental Response Team Louisianna, LA
SECURITY SUPERVISOR
11/2005 - 10/2006
Special Environmental Response Team Deployment Protecting JP Morgan Chase Properties in Louisiana after Hurricane Katrina
Special Environmental Response Team Florida, FL
SECURITY OFFICER
07/2004 - 10/2006
(2 years 4 months)
Protecting Clients of Security Forces Inc. Property & personnel at Facilities In & Out of the State of Florida State. Active Member of Security Forces Inc. Special Environmental Response Team
Special Environmental Response Team Louisiana, LA
SECURITY OFFICER
08/2005 - 09/2005
Special Environmental Response Team Deployment Protecting JP Morgan Chase Properties in Louisiana after Hurricane Katrina
Special Environmental Response Team Tampa, FL
ARMED SECURITY SUPERVISOR
01/2005 - 08/2005
JPMorgan Chase & Co.
Credit Card Services, Tampa, FL, protect employees and assets of JP Morgan Chase, Investigate Criminal Activity onsite, and complete detailed reports.
Special Environmental Response Team Floeida, FL
SECURITY OFFICER
08/2004 - 12/2004
Security Forces Inc.
Special Environmental Response Team Deployment Protecting Progress Energy personnel and assets, during & after Hurricane Charlie, Francis, Ivan, and Jeanne, Florida statewide
Special Environmental Response Team Florida, FL
ARMED SECURITY OFFICER
07/2004 - 08/2004
Armed Security Officer Special Environmental Response Team
Lane Electric Brooksville, FL
ELECTRICIAN
04/2004 - 06/2004
Trouble Shoot & Install Electrical Work for Customers.
AAA ELECTRICAL CONTRACTORS, INC. Brooksville, FL
ELECTRICIAN
03/2003 - 08/2003
AAA ELECTRICAL CONTRACTORS, INC.
Rough In Electrical Work in New Construction. Install & Repair Existing Electrical as Needed by Customers.
Electrical Contractors Brooklyn, NY
ELECTRICIAN
01/1998 - 04/2002
(4 years 4 months)
During the Daytime Hours & Attend Electrical Theory School After Hours. Assist Journeymen Electricians in The Installation & Repair of New & Old Electrical Work.
Rodi Media Queens, NY
PARTS CLERK
10/1997 - 01/1998
Answer Phones, Lookup Availability of Parts & Deliver Parts to Customers.
Anthony's Queens, NY
CLERK
10/1994 - 10/1997
Deliver Flowers to Customers, pick up Shipments from Airports, And Help in the Store.
New York City Police Department Queens, NY
AUXILIARY POLICE OFFICER
01/1992 - 04/1995
(3 years 4 months)
Provided Uniformed & Plain Clothes Patrols Throughout the Boundaries of the 106th Precinct. Attend All Community Meetings, Parades & Other Precinct Functions as Requested.
Kmart Valley Stream, NY
SPORTING GOODS MANAGER
11/1993 - 10/1994
Supervised 2 Employees in, the Merchandised Department & Helped Customers.
References are available upon request
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