Customer-Focused Support & Relationship Manager
Resume:
Summary
Customer-focused professional with experience in client support, relationship management, and fast-paced service environments. Skilled in communication, problem-solving, multitasking, and maintaining positive client experiences across retail, education, and administrative roles. Strong ability to manage multiple responsibilities, adapt quickly to new systems, and build lasting relationships through responsive and organized support. Experience
Tillman Middle School Arizona, Phoenix
Math Teacher 08/2024 - Present
Manage communication, documentation, and support for over 130 students and families in a fast-paced environment Increased state math test proficiency rates by over 6x within one academic year through organization, progress tracking, and individualized support
Collaborate regularly with families, staff, and administrators to address concerns and maintain student success Adapt quickly to changing priorities while maintaining accuracy, organization, and professionalism Sephora
Hybrid Beauty Advisor 08/2020 - 07/2024
Delivered personalized customer service and beauty recommendations while assisting multiple clients in a fast-paced virtual setting
Averaged $800 in daily sales through product knowledge, upselling, and relationship-building with clients Maintained repeat client relationships through follow-up support and tailored product recommendations Achieved a highest single-day sales total of $4,000 in beauty products Tiny Tots West Arizona, Mesa
Administrative Assistant 01/2019 - 05/2020
Managed front desk operations, scheduling, and customer communication in a fast-paced office environment Responded professionally to phone calls, emails, and parent inquiries Maintained accurate records and supported daily administrative operations JOANN Stores
Retail Sales Associate 07/2016 - 02/2019
Provided customer service and assisted customers with purchases, returns, and product questions in a fast-paced retail environment
Operated cash register accurately while handling cash, card, and mobile payments Maintained store organization, restocked merchandise, and ensured shelves were clean and visually appealing Skills
Customer Service, Computer literacy, Client Relations, Communication, Problem Solving, Conflict Resolution, Data Entry, Data Analysis, Microsoft Office Suite, Google Workspace, Scheduling Education
Arizona State University Tempe, AZ
Bachelors of the Arts in Education 08/2022
Arizona State Certified Teacher
SEI Endorsement
IVP Fingerprint Clearance (Active)
Jessica Munoz
*.*****@*****.***
INSIDE LVMH Certificate — LVMH Group
Completed coursework in luxury retail, customer experience, branding, and business strategy
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