Customer-Focused Sales & Support Specialist

Wilfred

Falconer

Contact

About Me

** ******* ******* ******** **

********@*****.***

876-***-****

Reliable and detail-oriented

professional with strong customer

service and and sales experience,

skilled at handling transactions, and

maintaining accuracy in fast-paced

environments. Known for excellent

communication, problem-solving, and

teamwork abilities, with a proven

track record of meeting deadlines and

supporting daily business operations.

Eager to apply these strengths to

contribute and efficiently excell in this

position.

Mathematics, English Language, Social Studies, Information Technology, Science, Agricultural Science

Tourism unit 1, Tourism unit 2, Caribbean Studies unit 1, Caribbean Studies unit2, Communication Skills unit 1, Communication Skills unit 2

CSEC

CAPE

St Thomas Technical

St Thomas Technical

Education

. Upgrade Internet packages

• Connect to new Internet service

• Sell Wi-Fi boosters

• Refill customers prescriptions

• Call medical doctors to refill prescriptions

• Mail customer's medications.

Telesales Agent

Pharmacist Representative

Digicel 2023-2023

Conduent 2023-2025

Experience

Skills

Excellent Communication Skills - Clear, confident speaking and active listening.

Conflict Resolution - Skilled at calming upset customers and turning situations around.

Problem Solving - Quickly identifying customer needs and offering effective solutions.

Sales & Persuasion - Ability to promote products/ services and close sales over the phone.

Multitasking - Managing CRM tools, note-taking, and live conversation simultaneously.

Patience & Empathy - Handling diverse personalities with professionalism and care.

Adaptability - Fast learner in high-pressure, ever-changing work environments.

Attention to Detail - Accurately recording customer information and resolving issues.

Public Speaking & Presentation - Confidently presenting to a wide audience. Creativity & Storytelling - Producing entertaining, relatable, and high-engagement content.

Self-Motivation & Consistency - Building a personal brand and posting regularly. Audience Engagement - Understanding what people respond to and keeping them entertained.

Video Editing & Social Media Savvy - Using tools like CapCut, InShot, or other editing apps.

Personal Branding - Establishing an online presence that connects with viewers. Trend Awareness - Staying up-to-date with trends and adapting them into content.

Contact this candidate