Administrative & Student Support Specialist

LaDerrica Williams

***** ******** *****, *****, ** 75709

Cell: 903-***-**** Email: ***********@*****.*** Professional Summary

Dedicated, dependable, and flexible professional with strong administrative, educational, and healthcare coordination experience. Proven ability to support teams, manage patient records, deliver quality customer service, and contribute to structured learning environments. Certified Nurse Assistant with a strong commitment to helping others and supporting inclusive, efficient workplaces. Certifications

- Certified Nurse Assistant (CNA)

Education

- Graduated from Center High School, Center, TX - 1993

- Attended Tyler Junior College & Trinity Valley Community College Professional Experience

Tyler ISD - Special Education Resource Assistant

Feb 2025 - Present

- Support individualized education plans (IEPs) under the direction of certified teachers

- Provide instructional assistance and classroom support for students with special needs

- Help maintain classroom order, facilitate learning, and document progress US Dermatology Association - Call Center Representative Feb 15, 2024 - Feb 28, 2025

- Scheduled patient appointments and managed provider calendars

- Answered patient inquiries regarding dermatology services and referrals

- Verified insurance information and coordinated with clinic departments UT Health Science Center - YAM Educational Assistant / Facilitator Jan 15, 2023 - Feb 2024

- Prepared educational materials for Youth Aware of Mental Health (YAM) program

- Assisted with classroom setup, note taking, and creating a safe learning space

- Supported instructors in classroom management

UT Health - Patient Access / Referral Coordinator - Cardiovascular Clinic Sep 20, 2022 - Jan 15, 2023

- Processed and updated patient information and referrals

- Communicated with patients and staff regarding appointment needs

- Handled inbound calls, insurance data entry, and record keeping Wal-Mart - Cashier / Customer Service Desk

Aug 2016 - Aug 2017

- Processed transactions and monitored self-check registers

- Handled bill payments and customer inquiries at the service desk LaDerrica Williams

12242 Cherokee Drive, Tyler, TX 75709

Cell: 903-***-**** Email: ***********@*****.*** Nationwide Recovery Systems - Insurance Verification Clerk Jul 2015 - Aug 2016

- Verified insurance coverage and updated claim statuses

- Posted payments and followed up on pending claims Awards

- AmeriCorps Volunteer Award

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