Customer Service Specialist with Tech Experience
Resume:
ERICK SALMONSEN
Phoenix, AZ 85043-5738
Phone 623-***-****
**********@*******.***
PROFESSIONAL EXPERIENCE
*/**/**** ** */11/2026
Dispatch Coordinator
Integrated Maintenance and Bus Services
https://imbserv.com
224 Harpers Ferry Dr, Locust Grove, Virginia,
Remote Dispatch of Transportation services for Veterans in Virginia, Kansas, and California
9/18/2022 to 2/01/2025
Regional Tech Phoenix, AZ and Tucson AZ
www.planetbingo.com
Planet Bingo
75190 Gerald Ford Dr, Palm Desert, CA 92211
Tech support, installation and Configuration of VM Servers, Dell OptiPlex, Windows tablets (Hand Held Gaming tablets) Remote Access with RDP, TeamViewer, Cisco Anyconnect, SecureLink Access
7/10/2021 To 12/23/2021
Customer Services
U-Uhaul
Customer Sales & Services, Help desk. Equipment Rental and Hitch sales and schedule installations
2727 N. Central Ave., Phoenix, AZ 85004
11/27/2013 to 12/2020
Network LAN / Active Directory System Administrator
ThermoKing West (The Riley Group) – Phoenix, AZ
Senior Systems Administrator responsible for the support (server, network, workstation, peripheral) of all clients spread among 9 locations throughout 7 different states and sales staff throughout the United States.
Microsoft Active Directory administration, maintenance, and troubleshooting
Microsoft Server installation, administration, and troubleshooting (Windows Server 2003, 2008, 2012)
Cisco Network Infrastructure installation, administration, and troubleshooting (Layer 2 & 3 Switches, Routers)
Dell Power Connect network switches
Sonicwall Firewall installation, maintenance, troubleshooting
Microsoft Desktop deployment, administration, troubleshooting (Windows XP, through Windows 11)
Windows Remote Desktop Services (RDS/Terminal Server) administration
System Administration Automation using PowerShell (Windows 2003, 2008, 2012, Exchange)
Customizing and Securing Windows XP, 7, 8, 10, 2003, 2008, 2012 utilizing Group Policies
Windows Host based Intrusion Detection and Prevention
(Advanced Firewall Configuration through Active Directory)
Microsoft Exchange 2007, 2010, 2016 installation, user provisioning, administration, troubleshooting
VMWare Vsphere (5.x, 7.x) installation, administration, troubleshooting, including system updating, vm host migration, storage provisioning (Equalogic SAN), iSCSI configuration
ESET Mail Security for Exchange 2010 Antivirus Suites
ESET Endpoint Anti-virus deployment
Remote system (server, desktop, laptop, mobile phones) support utilizing Bomgar B200 Remote Support Appliance
02/17/2012 to 11/27/2013
Microsoft/Linux/Cisco Technology Instructor
New Horizons – Phoenix, Scottsdale, AZ
Responsible for infrastructure and application training environment deployment, administration, and troubleshooting. Faculty Instructor for Microsoft, Linux, and Cisco networking technologies.
Microsoft Hyper-V administration, deployment, and troubleshooting
Microsoft Desktop and Server Administration, Network Infrastructure and Active Directory
Automating administration of Windows 2008 R2 with PowerShell
Deploying, Configuration and Managing Windows 2008 R2, Windows Server 2012
(WDS, WSUS and SCCM2012)
Securing Windows 2008 R2 and Windows 7 with Group Policy
Windows 2008 R2 and Windows 7 Host based Intrusion Detection and Prevention
(Advanced Firewall Configuration)
Deploying, Configuration and Troubleshooting Windows Desktop Deployments and Environments
Configuring, Managing and Troubleshooting Exchange Server 2010 Service Pack 2
Deploying, Configuring, and Administering Microsoft Lync Server 2010
IPv4 Network Design, DHCPv4, Classless Inter-domain Routing, Variable Subnet masking
IPv6 Network Design, DHCPv6, Stateless and Statefull Configuration
Design and configuring VLANs
Site to Site VPNs
Access lists, Firewalls and Network Address Translation (Dynamic and “PAT”)
06/10/2011 to 12/17/2012
Microsoft/Linux/Cisco Technology Instructor
Dynamic World Wide Training Consultants – Tempe, AZ
System administrator responsible for instructional environment infrastructure setup, administration, and troubleshooting. Faculty Instructor for Microsoft, and Cisco networking technologies.
Microsoft Desktop and Server Administration, Network Infrastructure and Active Directory
oAutomating administration of Windows 2008 R2 with PowerShell
oDeploying, Configuration and Managing Windows 2008 R2
(WDS, WSUS and SCCM2012)
oSecuring Windows 2008 R2 and Windows 7 with Group Policy
oWindows 2008 R2 and Windows 7 Host based Intrusion Detection and Prevention
(Advanced Firewall Configuration)
Continued
Windows 7
o Deploying, Configuration and Troubleshooting Windows® 7 Desktop Deployments and Environments
Exchange 2010
oConfiguring, Managing and Troubleshooting Exchange Server 2010 Service Pack 2
Lync Server
o Deploying, Configuring, and Administering Microsoft® Lync™ Server 2010
CompTIA A+, Network+ and Security+ 2008,
Cisco CCENT and ICEND (CCNA)
oIPv4 Network Design, DHCPv4, Classless Inter-domain Routing, Variable Subnet masking
oIPv6 Network Design, DHCPv6, Stateless and Statefull Configuration
oDesign and configuring VLANs
oSite to Site VPNs
oAccess lists, Firewalls and Network Address Translation (Dynamic and “PAT”)
08/17/2009 to 04/21/2011
Technology Instructor
Fasttrain-Jax Jacksonville, FL
• Instruction of 6 week courses in Microsoft Desktop and Server Administration, Network Infrastructure and Active Directory (XP Pro, Windows 7, Windows 2003 AD, Windows 2008 AD, Exchange 2010),
Security+ 2008
09/01/2008 to 06/05/2009
Microsoft/Linux/Cisco Technology Instructor
New Horizons-Jax Jacksonville, FL Technology
• Instruction of custom 5 day courses in Cisco CCNA ICND1 and ICND2 (CCNA), CompTia A+, Network +2009, Security+ 2008, Microsoft – Installation and support of Windows XP (MCDST)
07/26/2007 to 09/01/2008
Technology Instructor assigned to A. Philip Randolph High School, Duval Co. School System
Consultech Jacksonville, FL Contract
• Instruction of High school level courses in Introduction to Information Technology, CompTia A+, CompTia Network +, Microsoft – Installation and support of Windows XP (Certification 70-270)
7/2005 to 7/26/2007
Process Technician
Vistakon Jacksonville, FL
Johnson & Johnson Vision, 7500 Centurion Pkwy N, Jacksonville
• Process controls in the production of Contact lenses using Proprietary Computers, PLC's, ACDC Motors, electronic and Pneumatic Controls.
1/2004 - 7/2005
Technician
ENTEGEE Technical Staffing Jacksonville, FL Process
• • • (assigned to Vistakon) Industrial Electrician (assigned to PDM Bridge)
Continued
6/2004 - 7/2004
Team Lead (assigned to Wal Mart Wireless network installation Florida and South Carolina)
TEK Systems Technical Staffing Jacksonville, FL
•Crew lead for a multi-state Wal-Mart wireless network. Installation of Cisco Routers, Wireless access points, fiber and cat 6e network cable
9/2002 - 6/2004
Echostar Uplink Center
801 N. Dish Dr, Gilbert, AZ 85233
• (assigned to Compression department)
• Compression Technician, Gilbert Facility
Installation of Cisco Routers, Wireless access points, fiber and cat 6e network cable
LICENSES AND CERTIFICATIONS:
Microsoft Certifications
MCP #1032458, MCT, MCDST, MCSA, MCST (Exchange 2010, Windows 7, Windows 2008 Server)
MCITP (Win2008 server and Windows 7 Enterprise Administrator)
CompTIA Certifications
CompTIA member #: COMP001001703659
A+, Network+, Security+
Cisco Networking Technology Certifications:
CCNA: CSCO10661887
Juniper Certifications:
JNCIA: JPR126263
EDUCATION:
Bachelors of Science Program for Network Management (CUM GPA: 3.955)
Westwood College - Denver, Colorado
(No Graduation)
5/2006 to 8/2007
Associates of Arts
Jefferson Community College, Watertown, New York
Onondaga Community College, Syracuse, New York,
Electronics Certification
Renton Vocational Technical Institute (Renton College), Renton, WA,
Certified 640-607 Cisco Certified Network Associate
TechSkills, Phoenix, AZ
MCSE
CompUSA Training Center #637, Two Union Square, Seattle WA,
NEC National Electrical Industrial/Commercial Licensing
Joint Apprenticeship and Training Committee, J W Electrician (IBEW)
Electrical Harmonics
J. A. T. C. Course at North Seattle Community College, Seattle, WA,
Contact this candidate