Receptionist/Administrative Support Professional
Resume:
ALLEN PRYOR
CORE
COMPETENCIES
CPT, ICD-*-CM & HCPCS Coding
Insurance Verification
Claims Submission & Processing
Denial Review & Resolution
HIPAA Compliance
Medisoft, Intellicode & EDI
Medical Terminology
Patient Scheduling
Customer Service
Attention to Detail
EDUCATION
Medical Insurance Billing and
Coding — Everest College,
Houston, TX
Certificate, Business Office
Technology — Job Corps, San
Marcos, TX
CERTIFICATIONS
• HIPAA Compliance
Certification
• EDI / Electronic Claims
Processing Training
PROFESSIONAL EXPERIENCE
APPOINTMENT AGENT DEC 2025– PRESENT
G&H Trash Valet - Houston, TX
• Coordinate and schedule service appointments across multiple properties
• Manage routing logistics to improve efficiency and service coverage
• Maintain client relationships and ensure timely communication MEDICAL BILLING & CODING SPECIALIST NOV 2022 – JAN 2023 REMX SPECIALTY STAFFING - Houston, TX
• Reviewed and corrected medical records to ensure accurate coding and billing
• Resubmitted denied claims, improving reimbursement rates
• Verified insurance eligibility and ensured compliance with payer requirements
• Collaborated with providers and insurers to resolve billing discrepancies Tech Support Representative Jul 2021 – Oct 2022
UBREAKIFIX BY ASURION- Houston, TX
• Delivered technical support and troubleshooting for devices
• Processed claims, refunds, and service requests with high accuracy
• Maintained strong customer satisfaction through effective communication Quality Analyst Mar 2020 – Jul 2021
iQor - Houston, TX
• Evaluated calls for compliance and quality standards
• Provided coaching and feedback to improve agent performance
• Helped implement process improvements to increase efficiency Kitchen Manager Jun 2019 – Feb 2020
PIZZA HUT- Atlanta, GA
• Supervised staff training, scheduling, and performance
• Ensured food safety and sanitation compliance
• Improved team workflow and efficiency
PROFESSIONAL SUMMARY
Detail-oriented Medical Insurance Professional with extensive experience in billing, coding, claims processing, and insurance verification. Proven ability to resolve complex billing discrepancies, reduce claim denials, and ensure compliance with healthcare regulations. Recognized for strong analytical skills, accuracy, and delivering excellent customer service in fast-paced environments.
************@******.***
Houston, Texas 77040
Medical Records Coordinator Apr 2017 – May 2019
HOUSTON MRI – Houston, TX
• Managed and corrected patient records for accuracy
• Supported billing corrections and compliance
• Collaborated with staff to improve documentation workflow. Debt Recovery Specialist Feb 2012 – Apr 2017
LIBERTY SETTLEMENTS – Houston, TX
• Negotiated settlements and managed receivables
• Maintained detailed account documentation
• Tracked recovery efforts using Microsoft Office
Insurance Verification Agent Mar 2009 – Jan 2012
MEDIPSYCH CO – Houston, TX.
• Verified insurance coverage and eligibility
• Submitted claims and resolved billing issues
• Ensured accurate and timely documentation
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