Customer Service & Virtual Support Specialist

Phylisity Williams

Walthourville, *****, United States, 478-***-****, ************@*****.***

SUMMARY Resourceful customer service professional with extensive experience in technical support, customer retention, and travel coordination. Proven ability to resolve complex issues, negotiate pricing, and assist clients with modifications and payments across various industries. Adept at providing excellent service, upselling, and managing transactions. Eager to leverage strong communication and problem-solving skills to contribute to [Target Company Name]'s success.

WORK EXPERIENCE

Retention Specialist

RUI USA

10/2024 – Present Hinesville

Leverage strong communication skills to deliver exceptional customer service, addressing technical issues, negotiating prices, and facilitating service transfers to retain customers for ISP Frontier Communications Elite Service Associate

Delta Vacations

12/2021 – 08/2024 Macon

Facilitate vacation planning, modifications, and payments for clients. Execute changes to flight, hotel, and car accommodations with precision. Provide tailored recommendations to enhance client travel experiences. Adjudicator

Solid State Solutions

04/2021 – 08/2021 Macon

Render determinations for Unemployment Assistance claims on behalf of the State of Hawaii.

Scrutinize case details and liaise with employers and clients to ensure decisions align with unemployment law.

Customer Service

Alorica

05/2020 – 04/2021 Macon

Provided customer service for Walmart Canada, assisting clients with locating missing or delayed packages, providing shipment status updates, processing reorders and new orders, and managing payments. Administered unemployment assistance and adjudication services for the Wisconsin Department of Unemployment.

Tech Services

Sitel

04/2019 – 05/2020 Macon

Deliver high-quality customer service for cable, phone, and internet issues. Upsell and add services, process customer payments, and diagnose connectivity-related problems.

Server

Macon Marriott City Center

12/2017 – 04/2019 Macon

Ensure excellent customer service standards.

Prepare the dining room area for service.

Serve food and beverages to patrons.

Manage cash transactions accurately.

Maintain cleanliness of the dining area.

Lead Server/Carside Specialist

Applebee’s

08/2013 – 02/2018 Macon

Provide outstanding customer service.

Mentor and train new server and carside specialist staff. Welcome and seat guests.

Respond to phone inquiries.

Process cash transactions.

Serve food to customers.

Cashier

Kmart

05/2012 – 08/2013 Macon

Deliver excellent customer service.

Process cash and other payment transactions efficiently. EDUCATION

Westside High School

Diploma, College Preparatory with Distinction in Drama and Music 08/2001 – 05/2005 Macon

3.2 GPA

President of Drama Club (2003-2005), Honor student, Junior Class treasurer, Environmental Science Club, SADD (Students Against Destructive Decisions), Spanish Club, First Priority Student Ministries, Cheerleader

(2004-2005), Concert Choir, Women’s Chorus, Color Guard (2003-2005) Savannah State University

, Behavior Analysis

08/2005 – Present Savannah

2.5 GPA

Wesleyan Gospel Choir (section leader assistant), CSU (Public Relations Chair), Coastal Empire Sound Explosion Assistant, Greater Impact INTERESTS Music writing

helping people learning different cultures and art forms

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