ABA therapist
Resume:
Opal Costley
ABA Therapist
With a bachelor’s degree in psychology in progress and a Medical Billing & Coding Specialist diploma, I am a dedicated professional with a solid foundation in patient care, insurance processing, and administrative support. My experience in healthcare and telecommunications has equipped me with the skills to effectively contribute as an RBT - ABA Therapist. I am eager to use my communication, problem-solving, and meticulous record-keeping abilities to support individuals in various settings, including clinics, schools, and homes.
WORK EXPERIENCE
Customer Service Technician Verizon Wireless
remote 03/2021 – 08/2022
Engaged in a remote work-from-home capacity.
Successfully completed 17 weeks of comprehensive technical training.
Maintained and updated customer information accurately.
Adhered to team instructions and protocols.
Addressed customer inquiries via telephone, resolving billing issues and other concerns.
Patient Care Technician Aetna Medicare
remote 11/2020 – 02/2021
Assisted patients with insurance-related questions and concerns, facilitating transfers to appropriate departments.
Managed incoming telephone calls.
Processed prescription orders.
Handled payment transactions.
Updated patient demographic information.
Cigna Customer Care Specialists Broadpath Healthcare
remote 11/2020 – 11/2021
Addressed patient inquiries regarding insurance coverage and issues, rerouting calls as necessary.
Operated telephones to assist customers.
Processed prescription orders accurately.
Managed incoming payments.
Updated demographic details for patient records.
Accounts Receivable Coordinator Family Practice Of Conyers
conyers 02/2015 – 07/2017
Provided support to patients concerning their insurance queries and concerns.
Secured precertification or prior authorizations for medical procedures.
Posted hospital charges to patient accounts.
Received cross-training for front and back office duties.
Scheduled patient appointments.
Handled telephone communications.
Performed data entry tasks.
Medical Claims Specialists Covington Pediatrics
Covington, United States
08/2012 – 01/2015
Posted medical charges to patient accounts.
Submitted claims electronically to insurance providers.
Rectified errors on rejected insurance claims.
Contacted insurance companies to obtain prior authorization and verify benefits.
Answered incoming telephone calls.
Managed appointment scheduling, including overbooked appointments.
Medical Billing and Coding Specialists
Resurgent Orthopedic
Conyers
10/2008 – 10/2012
Served as Insurance and Collection Coordinator.
Managed daily accounts receivables.
Established budget accounts for patients.
Provided financial counseling and conducted insurance verification.
Pre-certified emergency and non-emergency procedures.
Posted insurance and patient payments.
Generated statements and claims for patients and insurance companies.
Arranged bi-monthly meetings with physicians for account reviews.
EDUCATION
High School College Prep Diploma - Science and Human Anatomy
Newton High School
Covington, United States
08/1994 – 08/1998
Achieved a 98% GPA.
Focused coursework on Science and Human Anatomy, alongside other college preparatory subjects.
Medical Billing & Coding Specialist - Medical Coding and Billing Certification
remote
Earned a 98% GPA.
Bachelor's Degree in Psychology - psychology
Liberty University
05/2002 – 03/2004
online
Currently enrolled.
SKILLS
01/2022 – Present
Windows XP Microsoft Word
Excel
Outlook Publisher
Internet Explorer
Stratford Career Institute
Capability of processing day to day good people skills organizational duties in the
ability to understand the meaning of teamwork
workforce customer/employee relations excellent verbal and written communication skills
REFERENCES
Alvin Griffin MD
Owner, Family Practice of Conyers
Virginia Reed
Manager, Family Practice of Conyers
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