Sr. Agile Program Manager - Delivery Excellence in Agile/PMO

Bo Benson

SCRUM MASTER

Mars Hill, NC 940-***-**** ***********@*****.***

Career Overview

15+ years supporting PMO’s in financial services, regulated enterprise platforms, and data intensive systems. Specialize in stabilizing the delivery of complex, multi team initiatives involving data governance, security foundations, and platform modernization. Known for reducing operational risk by enforcing clear Definition of Ready/Done, disciplined backlog hygiene, transparent metrics and persistent stakeholder engagement

Experience

Anywhere Real Estate Inc. − Sr. Agile Program Manager OCT2023 - MAR2026

Coordinated cross team efforts spanning multiple services (login frontend, login API, security layers, middleware, identity services) and environments to resolve complex issues and to roll out secure session handling

Reduced active backlog by 37% in first 90 days, improving planning accuracy and clarity around Epic/Initiative closure rate

Developed and evolved the Data Governance Platform and related tooling (Informatica, catalogs, DQ engines, dashboards)

Embedded quality and auditability into the team’s workflow by normalizing explicit unit testing subtasks making QA effort visible in sprint planning and supporting more reliable governance outcomes

Accountable for multi-million dollar capital expenditures and a budget forecast sheet that supported financial predictability and resource alignment

Collaborated with tools team on JIRA A.I (ROVO) to supplement ongoing Agile Ceremonies and metrics reporting

Increased velocity by 25-35% across the board without decreasing delivery quality and maintaining flow state

Managed stakeholder engagement weekly based on agreed communication strategy to ensure visibility and a feedback loop

Taylor Corporation − Sr. Agile Project Manager JAN2023 - AUG2023

Lead organizational change from Waterfall to Agile methodology during modernization shift from legacy applications

Single point of contact for agile process improvement, standardization and tooling for digital transformation initiatives

Developed a Maturity Model plan that drove the company from zero agile maturity to a moderate amount of understanding the best principles and practices within 45 days

Attended Senior Executive retreats in which I presented a detailed process improvement roadmap for the calendar year with milestones and KPI tracking

Partnered with department leads to revamp current PMO playbook that acted as the guiding light for implementation and execution of company's cultural change

Cognizant Technology Solutions – Release Train Engineer JUN2021 - NOV2022

Supervised 8 Scrum Masters with 100+ team members during ART planning, execution and delivery in the SAFe framework

Lead the Customer Setup capability value stream which had a high cross-platform dependency threshold that needed to be monitored daily

Relentlessly drove the team’s continuous delivery of the minimum viable product for the largest value stream in the portfolio with an 85% committed vs. completed feature rate

Increased feature delivery an avg of 25% with a reduction in bugs by 30% and that met the definition of done every PI under continuous leadership and coaching

Mentored Jr. Scrum Masters during early stages of the Digital Enterprise Agile adoption transition

Retrospectives were held after each iteration with a focus on carrying over new opportunities into the subsequent Sprint which executed small improvements that provided large valuable change

Toyota Financial Services − Agile Program Manager MAR2020 - MAY2021

Lead 5 teams through ceremonies and hand-offs with value-driven deliverables

Produce Enterprise Playbook content for Digital Learning, Enterprise Architecture, Incident Management, Problem Management, IT Asset Management, and CMDB maintenance

Guided junior maturity Agile teams with little to no experience with mindset/framework

Served as lead for over 30+ factories in their Digital Agile Transformation with legacy applications

Introduced Agile Engineering Practices (CI/CD, BDD, TDD, Pair Programming, Collective Code Ownership, Refactoring, Root Cause Analysis)

Developed minimum viable processes for ITSM tools and presented to senior executives

JPMorgan Chase Bank − Lead Scrum Master MAR2019 - MAR2020

Facilitated 3 teams in level planning (e.g. roadmaps, MVPs, epics, releases, Sprints)

Continually maximized value of releasable functionality that was repeatable, reliable and measurable

Partnered with the Product Owners to gather documented business requirements for user stories and create steady flow

Fostered a culture of collaboration, creativity and innovation through interactive Scrum games

Assisted in the preparation of client presentations concerning release planning, burndown charts and

improved engineering practices

Huntington Bank − Senior Scrum Master MAR2014 - DEC2018

Cultivated Agile teams from early adoption of methodology to highly efficient knowledge experts

Ran daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track

Evaluated agile artifacts and audit processes utilized by system integrator to ensure successful project implementation

Argo Data Resource Corp. - Technical Business Analyst JAN2008 - DEC2013

The first line of defense in a client facing role that required travel to gather requirements and acceptance criteria for proprietary applications

Technical Skills

Certified Scrum Master (CSM), Scaled Scrum Master (SSM) SAFe 6 Agilist (SA) through the Scrum Alliance, Project Manager Professional (PMP)

Earned A.I for Scrum Masters micro credential

Adept in creating A.I prompts with several A.I tools (ROVO, Copilot, Claude, etc.)

Agile Frameworks – Scrum/Kanban/SAFe 6/Lean/XP

Advanced knowledge in JIRA/Confluence/Azure DevOps

Senior executive metrics and forecast readouts on weekly basis

Experience working with many Agile tools (Miro, Reetro, Capacity planning tools)

Facilitating Scrum ceremonies, agile coaching, and conflict resolution

Educated in TDD, pair programing, cycle pairing and accurate story point estimating

Project task estimation, resource scheduling, and risk management

17 years in DevOps environments with focus on CI/CD tooling and improvements

Proficient in Quality Center/ALM/ServiceNow/SharePoint/Multi-Platform Systems/Trello

Qualifications

Excellent teaming and interpersonal skills that empower a proactive mindset and can work independently as well as in a team environment

RTE, Agile Coach, and SM roles experience in multiple levels a maturity provides valuable unique knowledge to adjust to any Dev team

Ability to manage highly complex initiatives with a focus on simplicity and sense of urgency

Maintained multiply million-dollar budgets and team resource allocations

Experiences working with several company cultures to navigate difficult/painful transitional periods

Strong understanding of servant leadership role and daily/weekly participation in stand-ups, sprint planning, sprint review and sprint retrospective

Excellent analytical, verbal and written communication skills with the ability to produce technical documentation

Being proactive in Identifying and addressing impediments within the teams and escalating to resolution

Worked with co-located and distributed teams in ambiguous environments where finding answers can require iterations of the questioning and scheduling that adapt to an evolving platform

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