Operations & Supply Chain Leader in FinTech Logistics

AVDESH JEPH

978-***-**** **********@*****.*** Jaipur, Rajasthan Open to Relocation

PROFESSIONAL SUMMARY

Results-driven Operations professional with an MBA (FinTech) and hands-on experience managing last-mile delivery hub operations at Zepto — one of India's fastest-growing quick-commerce platforms. Proven ability to lead delivery teams, enforce SLA compliance, control operational shrinkage, and drive cost efficiencies through data-driven decision-making. Combines strong financial acumen with ground-level operational execution. Seeking a leadership role in Operations Management or Supply Chain.

PROFESSIONAL EXPERIENCE

Deputy Delivery Hub Manager (DDHM) Zepto Jan 2026 – Present Mumbai

Directed end-to-end first-mile hub operations for a high-velocity quick-commerce dark store, managing 30+ daily delivery executives and processing 6,000+ orders per day

Achieved 98%+ SLA compliance by enforcing strict order batching, route prioritization, and real-time escalation protocols

Reduced shrinkage by 15% through rigorous inbound shipment verification, inventory reconciliation, and loss- prevention controls

Monitored and analyzed hub KPIs (order fill rate, delivery TAT, shrinkage %) using MS Excel dashboards; reported performance insights to Regional Manager weekly

Streamlined hub sorting and inventory management processes, cutting average dispatch time by 12 minutes per batch

Trained and onboarded new delivery associates, establishing SOPs for hub safety, compliance, and order accuracy EDUCATION

MBA – FinTech (Finance & Technology Management)

JECRC University, Jaipur

2024 – 2026

Specialized in Financial Management, Data Analytics, KPI Tracking, Cost Control & Process Improvement. Applied analytical frameworks to real-world operational challenges.

B. Com – Bachelor of Commerce

S.S. Jain Subodh College, Jaipur

2021 – 2024

Foundation in Accounting, Business Management, Economics, Finance, and Operational Planning. CORE COMPETENCIES

Operations Last-Mile Delivery, Hub Management, Inventory Control, Order Batching, SLA Compliance, Shrinkage Control

Leadership Team Management (30+ DEs), Onboarding & Training, Performance Monitoring, Escalation Handling

Analytics KPI Tracking, MS Excel (Dashboards & Reporting), Data-Driven Decision Making, Cost Analysis

Finance Cost Control, P&L Awareness, Operational Budgeting, Financial Reporting (MBA FinTech) Soft Skills Problem Solving, Quick Learner, Cross-Functional Collaboration, Adaptability, Communication

PROJECTS

Enhancing Operational Efficiency in Quick Commerce Dark Store Management

Research Report 2025

Independent research report analysing operational bottlenecks and efficiency levers in quick-commerce dark store environments.

Analyzed end-to-end dark store workflows — inbound receiving, putaway, picking, sorting, and last-mile dispatch — identifying key friction points causing SLA breaches and order delays

Benchmarked operational KPIs (order fill rate, pick accuracy, delivery TAT, shrinkage %) across leading q-commerce players including Zepto, Blinkit, and Swiggy Instamart

Proposed a hub efficiency framework covering manpower allocation models, dynamic slotting strategies, and real-time KPI monitoring using Excel-based dashboards

Findings demonstrated that structured slot management and daily shrinkage audits could reduce operational losses by up to 18% and improve dispatch TAT by 15–20%

Report grounded in first-hand operational experience as DDHM at Zepto, combined with MBA-level analytical frameworks in cost control and process improvement CERTIFICATIONS & TRAINING

NISM-SEBI Investor Awareness Test — National Institute of Securities Markets

Master Class on Big Data Analytics (2025) — Applied data analysis and visualization techniques

PwC Consulting Workshop — Industry knowledge enhancement in business strategy and consulting frameworks ADDITIONAL EXPERIENCE

Dev Milk Food Pvt. Ltd (FRUBON) Coordinated logistics operations; improved process efficiency and delivery timelines through systematic workflow improvements.

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