Dynamic Customer Service & Sales Professional

Brianna Torres

********@*****.*** - 786-***-**** - http://www.linkedin.com/in/briannatorres9a4837245 - San Juan, PR, 00917 PROFESSIONAL SUMMARY

Dynamic and results-driven professional with a strong background in customer service, communication, sales, and team collaboration. Proven ability to engage individuals through personalized interactions, creative presentations, and enthusiasm, while also driving results through strong sales and relationship-building skills. Adept at managing multiple tasks efficiently while ensuring each interaction is meaningful and uplifting. Passionate about creating a positive, energetic environment for others, and excited to bring that same dedication to supporting individuals’ well-being and engagement. A fast learner with a genuine interest in helping others, thriving in team-oriented and high-energy environments. Graduate of Florida International University with a Bachelor’s degree in Communications and a minor in Marketing.

SKILLS

Computer Skills, Effective Communication, Time Management, Problem-solving, Leadership, Active Listening, Organization, Effective persuasion, Strong networking, Persuasive Selling, Interpersonal Skills, Customer Engagement, Customer Service, Relationship building and management, Product and service knowledge, Brand Awareness, Product Demonstration, Sales expertise, Marketing Strategies. WORK EXPERIENCE

MICHAEL KORS 12/2021 - Present

SUNRISE, FLORIDA

SALES ASSOCIATE/CASHIER

Greet customers and provide exceptional customer service.

Provide accurate information about products, prices, and services.

Process transactions using a point-of-sale system.

Maintain up-to-date knowledge of store merchandise and policies.

Build relationships with customers to encourage repeat business.

Restock shelves as needed to ensure sufficient inventory levels.

Managed high-volume transactions, including handling bulk purchase customers and processing payments efficiently through pay-by-link systems to ensure a smooth and secure checkout experience.

Reference: Deana Mustafa, Store Manager, 954-***-**** OMDAYA ATELIER 01/2023 - 01/2024

MIAMI, FLORIDA

SALES ASSOCIATE/CASHIER

Managed a team of 15 employees, resulting in a 20% increase in productivity.

Boosted customer satisfaction by 25% through implementing a new training program.

Delivered personalized customer service, assisting clients with product selection to drive sales and enhance brand loyalty.

Handled all point-of-sale transactions, including cash, card, and pay-by-link payments, ensuring accuracy and efficiency.

Managed bulk and high-value purchases, providing tailored support and follow-up to key clients.

Maintained store presentation and visual merchandising standards to reflect the boutique’s brand image.

Collaborated with team members to meet and exceed daily sales goals.

Monitored inventory levels and communicated stock needs to support smooth operations and customer satisfaction.

Reference: Dayami Sanchez, CEO, 786-***-****

TUCAN MEDIA MARKETING 01/2022 - 05/2026

WEST PALM BEACH, FL

PROMOTER

Collaborate with The Palm Beaches organization for events including the PGA Tour, Sunfest, and Food & Wine Tasting events.

Engage in promotional activities to enhance brand visibility and attract customers.

Develop promotional materials, including flyers and brochures, to increase brand awareness.

Organize and staff promotional events for clients at various venues.

Cultivate relationships with potential customers through direct communication and networking activities.

Coordinate with vendors to ensure timely delivery of promotional items such as banners, signs, displays and giveaways.

Maintain up-to-date knowledge of industry trends and developments related to company's products or services.

Gather customer information through surveys and questionnaires to inform product development efforts.

Build strong base of loyal customers through friendly interactions and professional engagement.

Create welcoming environment to entice customers to sample products.

Reference: Mariela Sierra, CEO, 786-***-****

NOVUS SHOES 05/2018 - 11/2021

PEMBROKE PINES, FLORIDA

SALES ASSOCIATE/CASHIER

Greeted 900+ customers in a kind, welcoming manner, and communicated discount offers.

Provided customer service and responded to client's questions or concerns.

Assisted with inventory, including receiving and stocking merchandise.

Conducted inventories on a regular basis to track stock levels.

Handled customer complaints in a professional manner.

Tracked sales performance metrics to identify trends in the market place.

Developed promotional strategies to increase sales volume.

Opened/Closed registers.

Reference: Jose David, Store Manager, 787-***-**** EDUCATION

Florida International University

Miami, Florida December 2025

Bachelor's Degree: Communication Arts

Florida International University

Miami, Florida December 2024

Minor: General Marketing

LANGUAGES

Spanish (Native).

English (Native).

French (Basic).

HONORS & AWARDS

Summa Cum Laude issued by Brian Schriner, Dean College of Communication, Architecture + The Arts. (This distinction is reserved for students who earn a semester GPA of 3.5 or higher on 9 or more semester credit hours.

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