Reliable Export & Order Management Specialist

Reliable Proactive Trusted

Frank Mendez

Lawndale, NC (704) 477 – 3604 ********@*****.***

Order Management & Export Logistics Specialist

Supporting B2B manufacturing environments. Experienced in international shipping coordination, SAP order processing, and cross-functional collaboration to ensure accurate, compliant, and on-time fulfillment. Trusted resource for resolving complex customer and export issues with minimal supervision. Currently seeking part-time opportunities. Core Skills

Order Management Export Documentation & Compliance International Shipping Coordination SAP S4 / ERP Systems Sales Support Cross-Functional Collaboration On-Time Delivery & Production Coordination Professional Experience

ALBEMARLE CORPORATION Kings Mountain, NC Sep 2018 – Aug 2025 Albemarle Corp. is a global specialty chemicals manufacturer producing lithium, bromine, and catalyst solutions that support energy storage, mobility, and industrial markets worldwide. Senior Customer Service Representative (OTC/Export) Managed high-volume domestic and international customer orders, coordinating export documentation, SAP order processing, and cross-functional collaboration to ensure accurate, compliant, and on-time shipment of regulated chemical products across Latin American markets.

• Managed 175–200 monthly domestic and international orders, with 50–75% involving export shipments across 10 Latin American markets.

• Eliminated customs and documentation delays by clarifying FCA incoterm ownership and improving coordination between manufacturing, carriers, and trade compliance.

• Prevented costly compliance penalties and port storage fees by proactively correcting export documentation and SAP discrepancies prior to shipment.

• Recognized by three Global Business Units as a “go-to” resource for export order management and compliance guidance.

• Supported 95% supplier scorecard performance through order accuracy and reliable international shipment coordination.

MERIDIAN BRICK COMPANY Charlotte, NC Aug 2007 – Aug 2018 Meridian Brick Company is a leading North American manufacturer and distributor of clay brick and masonry products serving residential and commercial construction markets.

Senior Customer Service Representative

Led order management and production-aligned delivery coordination for high-volume construction accounts across Texas and Oklahoma markets. Worked cross-functionally with sales and manufacturing teams to support on-time delivery and proactive customer communication.

• Managed 250+ weekly customer orders across five Texas and Oklahoma markets, supporting high-volume and key construction accounts.

• Improved on-time delivery performance to 90% for key customers by aligning order commitments with production cycle planning and proactive material allocation.

• Reduced customer complaints and material shortages by forecasting future orders against manufacturing capacity and communicating potential constraints in advance.

• Served as primary contact for key accounts and construction managers, resolving order and delivery issues in partnership with Sales and Product Management.

• Cross-trained across five markets to maintain service continuity during staffing shortages and high-demand periods. Reliable Proactive Trusted

Previous Experience

Technical Customer Service Support Specialist HEWLETT PACKARD / COMPAQ – Charlotte, NC Supported enterprise customers during critical system outages by coordinating parts procurement, delivery scheduling, and field service execution across the Mid-Atlantic region. Contributed to customer service projects and implementation of regional field support plans to improve response efficiency. Sales Support Specialist DIGITAL EQUIPMENT CORPORATION (DEC) – Colorado Springs, CO Supported U.S. sales representatives by designing network, system, and printing solutions and contributing to competitive RFP and RFQ responses. Provided analytical and operational support to improve sales effectiveness and service response coordination.

Education

B.A., Sociology, Minor: Mexican American Psychology UNIVERSITY OF NORTHERN COLORADO – Greeley, CO

Contact this candidate