Multi-Disciplined Author & Client Success Leader

CHARLIE SCALES

Published Author Creative Professional Military Veteran Client Success Manager

503-***-**** www.calsherwoodbooks.com

️ ***********@******.*** *******@*********************.***

Professional Profile

Dedicated and versatile professional with a strong background in creative writing, management, and operations. A published author of over 30 books with a proven ability to see projects through from concept to completion. Driven, dependable, and adaptable with a commitment to excellence, leadership, and continuous growth. Seeking opportunities to leverage my broad skill set and strong work ethic in a dynamic environment.

Core Skills

Strong interpersonal and leadership abilities

Exceptional written communication and creative thinking

Fluent in American Sign Language (ASL)

Typing speed: 100+ WPM; proficient in stenography

Conflict resolution and client relations

Detail-oriented with a high standard for quality and precision

Highly adaptable, dependable, and solutions-driven

Professional Experience

Client Success Manager The True Transformation

July 2023 – Present

Manage client experience and satisfaction from onboarding through ongoing support

Coordinate with internal teams to ensure seamless service delivery

Resolve client concerns with professionalism and attention to detail

General Manager The Old Talbott Tavern

Nov 2021 – Apr 2023

Oversaw hotel, restaurant, and operations of the world’s oldest bourbon bar

Managed staff, bookings, inventory, customer service, and events

Implemented workflow improvements that enhanced efficiency and guest satisfaction

Data Analyst KYC Data

Aug 2020 – Present

Collected, reviewed, and corrected mortgage data from Clark County and surrounding areas

Maintained high standards of accuracy and consistency in documentation

Utilized proofreading and data entry skills daily

Author & Publisher Cal Sherwood Books

Jun 2016 – Aug 2025

Wrote, edited, formatted, and published over 30 books

Designed marketing materials and maintained author website

Built and engaged a dedicated readership with compelling content and branding

Military Police U.S. Army

Mar 2012 – May 2016

Conducted law enforcement duties and maintained base security

Gained experience in high-pressure situations requiring calm, tactical response

Honored with commendations for discipline, integrity, and leadership

Commercial Diver/Tender Epic Divers & Marine

Aug 2008 – Jun 2012

Performed underwater welding, salvage, and hydrostatic testing

Certified in diverse marine operations and safety protocols

Graduated top of class from Divers Institute of Technology

Education

Southern Utah University – Psychology

Aug 2005 – Aug 2007

Scholarship recipient for Men’s Gymnastics

Active member of Sigma Chi fraternity

Divers Institute of Technology – Underwater Engineering

Feb 2007 – Oct 2008

Graduated at the top of the class

Certified in salvage, underwater welding, and commercial diving

Hobbies & Interests

CrossFit, long-distance running, and fitness

Creative writing and storytelling

Traveling and cultural exploration

Typing and stenography

American Sign Language

Contact this candidate