Administrative Operations Manager & Executive Support Specialist

Liz Goddard

919-***-**** ************@*****.*** https://www.linkedin.com/in/goddardliz/

Professional in administrative and office management, with a great deal of experience in assisting executives, scheduling, office system management, and HR and payroll support tasks. Excellent skills in communications, compliance documentation, customer services, event coordination, and general office management. Highly skilled in juggling several activities simultaneously.

SKILL EXPERIENCE

• MS Office Suite

• Adobe Suite (Photoshop, Illustrator, InDesign, Acrobat)

• Mac and Windows platforms

• CRM and scheduling platforms (HubSpot, Slack, Growth Zone, Zoho One, Salsa)

• TurboTax data entry, budgeting, and invoicing

• Multi-line phone systems and etiquette

• Front desk and office management

• Scheduling and leadership support for both C-Suite leaders and board members

• Payroll & HR support (onboarding, timecards, corporate policy)

• Compliance & Record Retention

• Event coordination, vendor relationships, and supply management PROFESSIONAL EXPERIENCE

Fox Quarry Consulting, Wake Forest, NC [2024 - present]

• Built standards for clients, including HR onboarding workflows, CRM/ATS management, and office systems.

• Simplified payroll, compliance documentation, and candidate paperwork for clients.

• Well-versed in design and implementation to streamline general data management and archival record keeping.

• Designed training modules for staff teams to improve time management, communication, and documentation. Chamber of Commerce, Wake Forest, NC [2020 - 2024]

• Directed sales relationships, office operations and administrative functions for a 700+ business membership organization through COVID-19 with innovative events and classes.

• Oversaw front desk day-to-day experience, payroll, budgeting, and expense coding.

• Coordinated new hire onboarding, recruiting support, and HR documentation for staff.

• Managed office vendors, supply orders, mail distribution, and equipment needs.

• Organized board meetings, community events, and staff trainings. YMCA of the Triangle, Raleigh NC [2010 - 2020]

• Began as an administrative assistant in 2010:

o Managed daily branch office operations including incoming and outgoing phone calls, scheduling, payroll/timecards, compliance records, and HR documentation. o Coordinated branch communications, meetings, and recordkeeping for executive leadership. o Processed and maintained documentation for driver logs, purchases, and training compliance. o Earned my CDL-B license in 2012.

• Was promoted to associate director in February 2015: o Led a team of eight full-time staff

o Recruited and onboarded 150+ staff members while adhering to HR policies and regulations. Kimley-Horn & Associates, Inc., Raleigh, NC [2001- 2010]

• Supported HR with new hire onboarding, policy communication, and recruitment branding.

• Designed presentations, RFP infographics, long-form manuals, and as-needed collateral using both the Adobe and MS Office suites.

• Partnered with finance and operations teams on firmwide documentation, compliance, and office management projects nationally.

EDUCATION: North Carolina State University, B.A. in Communications & Design VOLUNTEERISM

• Saving Grace Animal Shelter [2025-present]

• North Carolina Main Street Champion Award Winner [2024]

• Advisory Boards:

o Wake Forest Business & Industry Partnership Board [2021-2024] o Trentini Scholarship Committee [2021-2024]

o Wake Forest Downtown Board [2021-2024

o Fidelity Bank Advisory Board [2022-2024]

o North State Bank Advisory Board [2022-2024]

o Wakefield Community Schools Foundation [2019-2022]

• Transitions Lifecare Therapy Dog certified [2014-2018]

• Young Life Leader [1998-2012]

REFERENCES AVAILABLE UPON REQUEST

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