Versatile Driver and Operations Professional
Resume:
Shante Williams
*******@*****.***
Work Experience:
Broward County School District Bus Operator Sept 25- Present
Pompano Beach, FL
Safely pick up and drop off students along a predetermined route and schedule.
Ensure students’ safety while boarding, disembarking, and on the bus, and enforce school rules for conduct and discipline.
Conduct daily pre- and post-trip inspections, report any mechanical issues, and keep the bus clean and well-maintained.
Conduct daily pre- and post-trip inspections, report any mechanical issues, and keep the bus clean and well-maintained.
Communicate with school staff, dispatchers, and sometimes parents about student behavior or schedule changes.
Provide assistance to students with disabilities, including loading and unloading them safely.
Panther Logistics
Medina, Oh OTR CDL Driver May 25 -Sept 25
Operating tractor-trailers and combinations safely and efficiently, adhering to all federal and state regulations.
Transporting goods to their designated destinations, ensuring timely and safe arrival.
Maintaining detailed logs of driving hours, routes, fuel consumption, and other relevant information.
Communicating with dispatchers, customers, and other relevant parties regarding delivery status, delays, or any issues encountered.
Strictly adhering to all safety regulations, including those related to driving hours, cargo securement, and vehicle operation.
Interact directly with customers at delivery locations, requiring professional communication and problem-solving skills.
LabCorp
Hollywood, FL Medical Requisition Imager Feb 24- Dec 24
All verified medical requisition forms are properly signed, scanned and uploaded.
Ensured all specimens were labelled correctly and scanned to the corrected patient’s chart.
Located and decreased the lost requisitions.
Ensured the correct testing was performed on lab specimens to ensure correct billing.
Received, shipped and stored requisitions.
Maintained patient records.
Aveanna Home Health
Fort. Lauderdale, FL Medical Scheduler May 21- Feb 24
Scheduled and plot nursing visits for United Health and Medicare patients.
Managed, maintained, and updated patients’ medical records.
Reviewed and verify patient frequencies.
Ensured that correct doctor orders are being followed.
Ensured that patients are discharged within the proper time frame.
Ensured start of cares are being completed by the correct clinicians.
Ensured that patients are being recertified within the time frame that is allowed.
Ensured that the case managers are aware of new referrals and existing updates with patients.
Daily correspondences with hospitals, doctors, offices and wound clinics.
Answered external and internal incoming calls.
Verified all medical consent forms are properly signed, scanned and uploaded.
Medcare Home Health
Plantation, FL Medical Scheduler November 19- May-21
Scheduled and plot nursing visits for United Health and Medicare patients.
Managed, maintain and update patients’ medical records.
Reviewed and verify patient frequencies.
Ensured that correct doctor orders are being followed.
Ensured that patients are discharged within the proper time frame.
Ensured start of cares are being completed by the correct clinicians.
Ensured that patients are being recertified within the time frame that is allowed.
Ensured that the case managers are aware of new referrals and existing updates with patients.
Daily correspondences with hospitals, doctors, offices and wound clinics.
Answer external and internal incoming calls.
Verified all medical consent forms are properly signed, scanned, and uploaded.
Vitas Health Care
Fort. Lauderdale, FL Patient Care Coordinator/ Dispatcher July 17-March 20
Handled 90+ calls daily, with duties including updating patient's charts with accurate medical information
Provided families and patients with emotional support.
Evaluated symptoms and determined severity of the symptoms to ensure rapid assistance.
Directed symptomatic calls to on call nurses and staff.
Documented reports from chaplains and social workers to ensure that the patients received adequate follow ups.
Dispatched nurses, chaplains, and social workers to symptomatic patients and grieving caregivers.
Maintained timely follow ups with nurses, hospital, pharmacies, patients and caregivers.
Ensured accurate information is being placed into Vitas electronic health record system.
Coordinated training, mock calls, phone shadowing, and answering any questions from trainees.
Coordinated with triage nurses and field nurses for plan of care for patients, via live chat, telephonic communication and email.
Vitas Health Care
Fort. Lauderdale, FL HME Delivery Driver June 17-March 20
Drove a box truck, delivery-pick up of home medical equipment.
Educated patients and/or caregivers on how to operate medical equipment.
Performed scheduled preventative maintenance and non-scheduled maintenance of equipment.
Route management and time management.
Complied with infection control, equipment maintenance, and safety.
Coordinated equipment, supplies inventory levels, and communicated with Home Medical Equipment staff.
Blue Skies Vacations
Boca Raton, FL Support Specialist May 14-May 16
Researched billing errors to ensure maximal customer satisfaction.
Managed and billed members’ accounts for upgrades and inventory additions.
Processed members request for inventory upgrades.
Weekly managed and updated members billing information to adhere to the Blue Skies Vacations billing policies.
Processed, posted and adjusted monthly, quarterly and annual dues.
Identified and corrected 45% out of 60% of the complex billing errors.
Access Financial
Plantation, FL Collections Team Lead April 13-Feb 14
Reconciled and collected on delinquent accounts.
Utilized necessary reporting and systems to actively optimize on collections success.
Managed and monitored extreme delinquent accounts.
Negotiate settlement activities and prepare necessary
Coordinated coverage needs when team members are not available.
Assisted with the training of new reconciliation and collection personnel, when needed.
Participated in process improvement activities and prioritizes daily workload of team members.
Created queries, using access database to streamline reconciliation processes.
Mentored and monitored team performance.
Approved write-offs & checked requests for pre-established limits.
Bank Atlantic
Fort Lauderdale, FL AML/BSA Risk Analyst July 05 -Feb 12
Implemented a system of internal controls for compliance with the BSA, including suspicious activity reporting and anti-money laundering, throughout the Bank’s functional areas and across product and service offerings.
Utilized procedures to identify patterns in transactions and customer data to mitigate and report suspicious activity related to money laundering, terrorist financing and structuring.
Reviewed, researched, documented and completed Suspicious Activity Reports (SARs) on accounts when it is determined that the customers are conducting transactions in a suspicious manner.
Ensured accurate and timely filing of all required reports to FinCEN and/or regulatory agencies regarding BSA/AML issues.
Performed various quality control reviewed the areas of BSA, USA Patriot Act, AML, and OFAC.
Assisted the BSA/AML Manager in fraud investigations.
Oversaw and monitored procedures regarding financial record keeping (large currency reporting) functions relating to BSA/AML concerns.
Handled a daily high incoming call volume of 100 plus calls.
Education:
Fleet Force, 2025( CDL-A: Tanker Endorsements, Passenger Endorsement and School Bus Endorsement)
Broward College, Fort Lauderdale, FL Health Service Administration, 2023(Associate of Arts)
Plantation High School, 2004 (High School Diploma)
Skills Highlights
Well Sky Kinnser, Vx, Excel, Power point and Microsoft; Knowledge in Managed care contracts; HMO &PPO Knowledge; Customer Service; High achiever, EMR systems; Deadline driven; Project implementation and management; Office management; Metrics, Document Management SharePoint (Admin), Advanced Knowledge Access, outlook, I provider Fee/Hyperion, Word, Salesforce, Medical Terminolog
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