Restaurant Operations and People Leadership Professional

Alisha K. Norwood

Malvern, AR *****

Cell Number: 501-***-****

Email: **********@*****.***

Career Objective:

To secure a fulfilling position with a company with proven growth and success in customer service that has low turnover rates due to its exceptional team management. I would like a position where I can apply the skills I have gained in my previous management role, have room to grow within the company, and learn as much as I can to contribute to the company's success.

Skills:

PeopleManagement Developing staff

Scheduling up to 100 employees with a daily and weekly target percentage.

Setting Targets, communicating actuals

Setting and meeting Budgets per the needs of the store

Establishing Staffing needs and hiring

New hire orientation

Entering new hires into the computer

Employee wage reviews

Developing staff, including management, with my self-made training course

Counting and entering Inventory

Controlling inventory STAT loss

Accepting truck deliveries and ensuring all products are counted in and added to the actual inventory. Establishing inventory needs and completing orders

Making and verifying Deposits

Cash Audits and Reconciliation

Customer complaints and guest recovery

Basic Communication Skills

Organization Enthusiasm Ambition

Ensuring the cleanliness of the establishment with my self-made detailed cleaning schedule

Certifications:

Basic shift management, Restaurant department management

Food Safety

Basic business management

Associated Shift Management

Food Safety

Basic Restaurant Shift Management

Course Completions:

Human Resource Basics: Inventory Management Control

Awards:

Awarded manager of the quarter 4 times for the company and nominated as the assistant manager for the year 2 times for the entire Southern Regional Co-Op

Employment:

Loves Travel Stop Arby's Concept

December 2019-Present.

Shift Leader, Restaurant Assistant Manager in training

Job duties include, but are not limited to:

Create and develop an overnight team from the day of opening with a crew that had zero Arby's experience, including myself. Within this team of 7, I retained 6 and promoted 2 to shift leaders.

Implemented my self-made nightly weekly and monthly routine checklist while including the Arby's corporate task and shift readiness lists.

Trained a trainer for each shift and 2 shift leaders for each shift

Began the "Road To Success" learning program, the first step to becoming an ARM, which teaches me the basics of Arby's shift & Restaurant Management.

In charge of all P.O.P installation and communicating new products and promotions to ask yeah members, including management.

Currently still employed at this location, I absolutely love my job, but I feel it would be in the best interest of my family and me to find a job I can make into a career from home due to some recent life-changing events. If you ask, I will tell you more.

McDonald's Rockport Atp my

April2018-December 2019Assisted in

Department Head

McDonald's Malvern Ar

Page Street location

November 2017-April 2018

First Assistant Manager

McDonald’s Malvern, AR

Rockport location

April 2008 – November 2017

Assistant Manager

Department head in charge of “people”. Job duties include interviewing all potential employees, orientation, scheduling, and training of new hires. Also in charge of scheduling of all current employees, up to 45 employees. Other duties include, but are not limited to:

● Determining uniform budgets

● Daily/weekly/monthly cash audits

● Daily/weekly/monthly inventories

● Daily/weekly/Monthly deposit ledgers

● Daily cash reconcile

● Assist with customer recovery by following up on complaints

● Open and closing store

● Keeping labor and food targets and making appropriate adjustments when needed ● Ensuring all positions are covered in case of call-outs

● Running shifts

● Steps in the General Manager's position in their absence

Department head in charge of “people”. Job duties include interviewing all potential employees, orientation, scheduling, and training of new hires. Also in charge of scheduling of all current employees, up to 45 employees. Other duties include, but are not limited to:

● Determining uniform budgets

● Daily/weekly/monthly cash audits

● Daily/weekly/monthly inventories

● Daily/weekly/Monthly deposit ledgers

● Daily cash reconcile

● Assist with customer recovery by following up on complaints

● Open and closing store

● Keeping labor and food targets and making appropriate adjustments when needed

● Ensuring all positions are covered in case of call-outs ● Running shifts

McDonald’s Malvern, AR

February 2008 - April 2008

Crew Member

Duties included, but not limited to:

● Working front counter

● Front and back drive-through windows

● Cash handling

● Customer service

● Working food areas, cooking, and food prep ● Opening and closing the store

● Standard cleaning in coherence to store regulations

Education:

Malvern High School

Malvern AR

General Study

Graduated June 1998

Petra Allied Health

Rogers AR

Certified Nursing Assistant

Graduated May 1999

Colorado Technical University, April 2024 to present

Work References

Doug Grimm 870-***-****

Ronnicka Jones. 501-***-****

Jared Reynolds. 501-***-****

Carolyn Hickson 870-***-****

Krystle Placker 575-***-****

Jill Bailey 501-***-****

Jani Duhon 337-***-****

Bridget Henderson 501-***-****

Crystal Goodnight 501-***-****

Annabelle Villas 501-***-****

Bryanna Barr 501-***-****

Personal References

Jan Brooks 501-***-**** Troy Norwood 501-***-**** Julie Placker 575-***-****

Contact this candidate