Technical Support Specialist with 10+ Years Experience

Shekhar Bhardwaj

Technical Support

Strong background in Technical Support and Customer Service.

***********@*****.*** 875-***-**** Ghaziabad, India 11, November 1986 WORK EXPERIENCE

VCrazo Apparels

04/2024 - Present, Ghaziabad

Kidswear

Client communication.

Maintaining the records.

Selling products.

Performance Analysis and Reporting.

EXL Services Pvt. Ltd.

11/2022 - 04/2024, Noida

Assisting customers to Login and making changes online on the company’s website by updating and matching the data. Amending and updating the details as per the customer’s requirement via chat/Call.

Documenting any major problems with the products in large numbers & reporting it to the concerned department. Achieving monthly targets for CPH, CSAT resolved cases and ACHT as demanded by the process.

Sr. Representative

Concentrix Daksh India Services Pvt. Ltd.

07/2017 - 11/2022, Gurgaon

Resolving technical related customer’s issues via chat/Ticket. Documenting any major problems that Clients are facing with the products in large numbers & reporting it to the concerned department.

Achieving monthly targets for CPH, resolved cases and ACHT as demanded by the process.

Creating the IT tickets for the issues which need to be escalated to the other departments for the related issues.

Customer Representative

Mazda Consultancy Pvt. Ltd.

04/2015 - 06/2017, Ahmedabad

Attending escalation calls apart from taking normal calls. Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the Manager. Maintaining the daily report sheet and send it to the process manager at the end of the week and month.

Dealing with the suppliers via chat, email and telephone. SKILLS

Ticketing system Customer Support Helpdesk

Salesforce Technical Support Service Now

CRM

EDUCATION

MCA

IGNOU

2014,

B.Sc

Jammu University

2009,

High School

MIER

Jammu

INTERESTS

Travelling Photography

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Executive

Entrepreneur

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