Home-Based IT Support Professional for Family-Driven Work-Life Balance
Resume:
ROBERT
RAHMLOW
***.*******@*****.***
Richmond, VA 23235
SKILLS
Technical Support & Troubleshooting
Ticketing System
User Training & Support
Operating Systems Installation
Software Installation & Configuration
Customer Service
Installing and updating drivers/Configuring Updates
Resource Monitor/Performance Monitor
Creating a Recovery Drive/Restoring and Recovering files
Zoom Meeting
Computer Hardware Installation
Audio installation
Hardware troubleshooting
Windows 10/11
Microsoft Office 365
Active Directory
Network Operating Systems
Software Installation
System Upgrades
Hardware Configuration
Software Updates
PC refurbishment
Desktop and laptop installations
Computer imaging
Hardware Repair
Hardware and software installation
Hardware Installation
Operating system testing
Installation and Repair
Computer Troubleshooting
Printers and Peripherals Installation
Disaster Recovery
Problem Replication
Remote Support
Help Desk Support
Software Licensing
Apple iOS
System Testing
Technical Support
Email account set up
Network Security
Printer setup
Virus Removal
Network configuration
Wireless Networking
Valid Driver's License
System diagnostics
Quality Assurance Controls
EDUCATION
Merit America
10/2022
Google IT Support Professional Certificate
Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security - all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
Canisteo-Greenwood Central School District
Canisteo, NY • 06/2011
Graduated
Heavy Equipment /Conservation Training
Hornell, NY • 06/2011
Able to operate hand held power tools, forklift, tractors, bulldozers, loaders, dump trucks, chain saws, band saws, wood splitters, grinders, snow plows, ability to read and interpret blueprints
PROFESSIONAL SUMMARY
Graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Over 20 years of experience building computers, upgrading hardware and software, installing different operating systems, and troubleshooting hardware and software. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Skilled Computer Technician with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Computer Technician III position. Ready to help team achieve company goals.
WORK HISTORY
Computer Upgrade King - Computer Technician III
Powhatan, VA • 12/2022 - Current
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Linked computers to network and peripheral equipment.
Performed troubleshooting to correct computer hardware and software malfunctions.
Configured systems according to prescribed software and hardware frameworks.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Monitored systems in operation and quickly troubleshot errors.
Amazon - Learning Ambassador
Chester, VA • 06/2021 - 12/2022
For Amazon the fulfillment of the job is picking items for customers
You have handheld scanners that show you where the items are in the area that you are picking
After you pick out the first item you get the next item to show up onto your scanner
The scanners run off their servers that are in the building like a big network
For Amazon they have learning ambassadors
For being a learning ambassador in this job role
You train new employees
You have at least 5-10 in a group training them for picking
We associates always had a smile on our face while teaching them for picking
It was always a joy seeing them always happy and helping them out too
When they have a question
We always have an answer to follow their question
The manager at the time thought We did a great job with our first class of training new associates
At Amazon there was a lot of feedback from customers
We also did a lot of vret
It's a lot of items customers have returned to the Amazon fulfillment warehouse
We had to scan the item to see what the customer wrote down for the comments like the feedback
Why did they return it
If it was broken or didn't work then why didn't they want the item
Then we put it back into a bag if it's still sellable and put a LPN sticker on it
Then the stowers stow the items and Amazon resells the items.
Motivated students to learn new content and complete assignments to earn [Type] grades.
Supported students in the use of technology to enhance their learning.
Established and maintained positive relationships with customers.
Maintained clean, organized and professional work environment.
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
ARC3 Gasses - Gas Technician
06/2018 - 07/2021
For ARC3 Gasses being a Gas Technician you work with a lot of different gasses Arrgon, Nitrogen, Heliume, Oxygen, Acetylene, and Mix Gases
We filled up different size tanks from 10 lbs up to 300 lbs tanks
These tanks for 10 to 300 lbs are for compress gasses
For Acetylene gasses they are their tanks Midgets, Smalls, Mediums and Large
For the mini Acetylene gasses they called them Bs and MCs
When putting different compress gas in the tanks we had to check the tanks
For the expiration date
Before filling up the tank with the product
For the Acetylene area we had to check the weight of the tanks and the expiration date of the tanks too
For ARC3 Gasses we have hand held scanners these scanners run off from windows server 08
When you fill up a tank we have to scan if the tank is full or empty
So that can carry down to the drivers that deliver the tank to the customers so we all know if the tank is full with that product or not
It's a very helpful tool
At ARC3 Gasses our customers were number one
We got some great feedback from our customers as well.
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/robert-rahmlow
.
Contact this candidate