Independent Administrative/Customer Service Professional

Holly Dyer

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Independence, MO 64050 +1-816-***-**** *********@*****.*** Professional Summary

1. Dependable, hardworking Administrative/Customer Service Professional with fifteen years experience. Known for diplomacy with both internal and external customers. Tackle problems with tenacity, and always follow through to resolution. Particular expertise includes: • Accounts Payable/Receivable • Problem Solving • Arbitration • Customer Service & Relations • Event Coordination • Detail-oriented • Account Management • Microsoft Applications • Highly Organized

Willing to relocate: Anywhere

Work Experience

Provider communications

Essence Health Ltd St. Louis, MO

September 2023 to January 2024

Assisted health providers with claim resolution and medicaid rules and regulations Provider communications specialist

Wipro infocrossing Jefferson City, MO

December 2021 to March 2023

Assisted provider with denied claims figured out why claims were denying and how to fix. Assisted in specific rules and guidelines per the Missouri Healthnet manual and rules to get claims filed to be considered for payment.

Verified if certain procedures needed prior authorization and how to obtain one. Verified providers enrollment with no Medicaid or what was needed to enroll anything a provider needed assistance with we help get correct information or get them to correct department for assistance. Responded to provider’s correspondence via email and answered and replied to questions. Customer Service Representative

Advance Call Center Technologies

August 2021 to December 2021

Taking inbound call for Bank of America card holder services. Help with accounts troubleshooting and claim filing. Release of information specialist/ customer service CIOX Health Belton, MO

March 2017 to February 2020

Process medical records request for patients insurance companies lawyers and other hospitals maintain confidentiality at the highest level. Sent request in a timely manner. Bounce back in forth between different requirements and standards for each requester and Company because each has different rules and needs for their records Release of Information Specialist

Copies FYI Park, KS

May 2013 to October 2015

Release of information . HIPAA certified

Education

Medical Office Administration (Associate)

Concorde Career College

2013

Skills

Remote Access Software Organizational skills Medical terminology Epic Microsoft Office Insurance Verification Medical Billing Computer skills Data entry Hospitality Microsoft Windows Server EMR Systems Computer Skills Accounts Payable Microsoft Windows Medical billing Typing Time management Medical Office Experience Restaurant experience Basic math Microsoft Word Microsoft Excel Medical Terminology HIPAA Project Coordination Accounts Receivable Clerical Microsoft Outlook Operating Systems Sales System Administration CPT coding Patient Care Medical Scheduling QuickBooks Driving Experience Administering Injections Medical Records Communication skills Problem Resolution Personal Assistant Experience Customer service Computer literacy Cash handling Network Support Word Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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