Scheduling & Operations Coordinator with Healthcare Focus
Resume:
Stacy -Ann Coley
************@*****.***
Professional Summary:
Detail-oriented and results-driven professional with strong experience in scheduling, operations coordination, data tracking, and team support. Proven ability to manage workflows, analyze data, and communicate effectively across teams. Brings over a decade of leadership and organizational experience with a background in education and healthcare support. Seeking to contribute operational excellence to the field I’m employed
Skills:
SCHEDULING COORDINATOR STAFFING & WORKFORCE MANAGEMENT HEALTHCARE OPERATIONS REMOTE CUSTOMER SUPPORT
PROFESSIONAL EXPERIENCE;
Scheduling Coordinator
Anodyne Corporation 2018 – 2025
• Coordinated daily schedules for caregivers and staff to ensure adequate coverage and operational efficiency.
• Managed schedule changes, call-outs, and staffing adjustments in a fast-paced healthcare environment.
• Communicated with employees, supervisors, and clients to resolve scheduling issues promptly and professionally.
• Maintained accurate scheduling records, reports, and workforce data.
• Assisted with workforce planning and staffing allocation to support quality client care.
• Demonstrated strong organizational, communication, and problem-solving skills while managing multiple priorities.
On-Call Scheduling Representative (Remote)
Anodyne Corporation May 2019 – August 2024
• Provided remote scheduling support for urgent staffing needs, evenings, weekends, and after-hours coverage.
• Responded to employee and client scheduling concerns while ensuring continuity of care.
• Coordinated last-minute staffing changes and resolved scheduling conflicts efficiently.
• Maintained accurate records and documentation using scheduling systems and communication tools.
• Delivered exceptional customer service while working independently in a remote environment. Home Health Aide
Bayada Home Health Care April 2018 – October 2022
• Provided compassionate in-home care and assistance with activities of daily living.
• Monitored client well-being and reported changes in condition to supervisors.
• Maintained accurate documentation and client records.
• Built strong relationships with clients and families through professional and compassionate care. Home Health Aide
Anodyne Corporation 2018 – 2019
• Assisted clients with personal care, mobility, and daily living activities.
• Followed individualized care plans and safety procedures.
• Documented client care activities and communicated updates to supervisors.
• Provided dependable and compassionate support to clients and families. Primary School Teacher (Grades 4–6)
Jamaica 2007 – 2017
• Managed classroom operations, lesson planning, and student performance tracking.
• Coordinated multiple responsibilities while maintaining an organized learning environment.
• Collaborated with parents, staff, and administrators to support student success.
• Developed strong leadership, communication, and conflict-resolution skills.
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