Coffee Bar/Customer Service Leader with Team Focus

Kayse Madrigal

Professional Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 2 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. I am a very driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Im knowledgeable in food safety and sanitation protocols.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with any work position i am given. Ready to help team achieve company goals. I am very strong willed and I am very grateful with my jobs and positions I am given.

Email: *************@******.***

Phone Number- 909-***-****

Location/addRess: 2210 Dorado St

Corona 92879

Skills

•Beak Bending and Leadership

• POS System

•Safe Food Handling

•Hiring and Training

•Performance Assessments

•Coffee Grinding

•Complaint Handling

•Barista Training

•Customer Service

Education

05/2024

16150 Pomona Rincon Rd, Chino Hills,

CA 91709

High School Diploma

Certifications

• Licensed Food Handler - March 21,

2023-March 21,2025

Work History

Crave Coffee & Tea - Barista/Manager

175 E Ontario Ave, Corona, CA 92879

08/2022 - Current

Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.

Increased employee retention by implementing effective training programs and fostering a positive work culture.

Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.

Boosted store sales by developing creative marketing strategies and engaging in-store promotions.

Collaborated with other managers to develop best practices for store operations and employee development.

Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.

Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.

Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.

Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.

Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.

Served customers quickly and efficiently and created strategies to prevent delays.

Restocked and cleaned stations and facilities to maintain cleanly and operable

Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

Motivated staff to perform at peak efficiency and quality.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Marshalls & HomeGoods - Sales Associate

3833 Grand Ave, Chino, CA 91710

06/2021 - 12/2022

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging.

Rotated stock and restocked shelves to maintain product availability and store

Managed returns, exchanges and refunds in accordance with store policy.

Answered customer questions about sizing, accessories, and merchandise care.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Managed efficient cash register operations.

Monitored customers for signs of security concerns and escalated issues to management.

Starbucks - Barista

Chino Hills Marketplace, 4200 Chino Hills Pkwy, CA

09/2021 - 07/2022

•Enhanced customer satisfaction by efficiently preparing and serving high-quality

•Maintained a clean and organized workspace for optimal productivity and safety.

• Increased repeat business by providing exceptional customer service and building rapport with patrons.

• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

IHOP - Hostess/Server

50 Rio Rancho Rd, Pomona, CA 91766

05/2020 - 12/2020

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

• Assisted servers with food delivery during peak hours to ensure timely service for all guests.

• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

• Coordinated closely with event planners for successful execution of private functions held at the restaurant.

• Streamlined check-in process for large groups or events by implementing a preregistration system.

• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Supported restaurant marketing efforts through effective social media engagement and promotional event planning.

• Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.

• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

• Worked with front of house staff to move tables and adjust seating to accommodate

•Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

• Educated customers on coffee offerings, promoting upselling opportunities and

Languages

Spanish

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