Operations & Logistics Leader with KPI Focus

BYRON MURPHY

Goal oriented person with excellent experience in management, logistics, business, and finance. My attributes include but not limited to; Windows & Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access). Typing speed is an accurate 60+ words per minute. Extensive experience and education with the necessary knowledge to analyze and make situational decisions to reach and exceed KPI goals. Proficiency with personal /business accounts, Business Leadership, Logistics, Administration, and Customer Service Management.

Cell: 205-***-****

Email: *******@*****.***

ACTIVITIES AND INTERESTS

Family Building

Travel

Charity

Nutrition

Fitness

Customer Logistics Manager

Ryder Transportation, Birmingham, Alabama

2025–Present

Manage all aspects of Operations and Account Management.

Lead and develop a team of direct reports, focusing on performance management.

Ensure customer service satisfaction and expectation management.

Plan and schedule warehouse daily operations and Driver Routes effectively.

Maintain compliance with DOT, health, safety regulations, and state/local/federal laws.

Analyzing P&L statements, managing budgets, and ensuring cost-effective operations.

Operations Manager

United Parcel Service, Birmingham, Alabama

2004–2024

Manage Employees.

Administrative office duties - Customer Service.

Document daily activities - Conduct daily and monthly audits.

Process employees' time cards.

Train employees on proper work methods by policy and procedures.

Responsible Management Person for Hazmat Designated Responders.

Correcting customer account information.

Occasional package delivery.

Operations Manager

Premier Trailer Leasing, Birmingham, Alabama

2017–2024

Inspection of equipment ensuring DOT compliant.

Ensure projects are completed safely with proper policies and procedures.

Manage and reconcile inventory, files, and projects with personnel.

Vendor Negotiations & Management.

Customer setup, service, and support.

Assist with AR collections.

Responsible for the cost control of the branch.

Daily administrative management face-to-face, phone calls, and emails.

General Manager

Dashiell Realty, Birmingham, Alabama

2013–2014

Manage day-to-day tasks of hotel staff.

Scheduling staff for each pay period.

Maintain statistical and financial records.

Interview, train and hire new employees.

Planning for marketing and promoting the business.

Carry out inspections of the property and services.

Addressing problems and troubleshooting.

Office Manager

Public Storage, Birmingham, Alabama

2008–2014

Open and close the main office.

Maintain daily financial records.

Maintain daily customer accounts and files.

Provide customer service.

Make collection phone calls to delinquent customers.

Excelsior University

June 2018

Bachelor of Science (Communications Focus)

KEY SKILLS AND CHARACTERISTICS

Budget Management

Employee Management

Equipment & Logistics Management

Friendly, courteous, and service oriented

Poised under pressure

Staff Training & Coaching

Recruiting and Hiring Talent

Quality Assurance

Solid written and verbal communicator

Contact this candidate