Operations & Customer Success Leader

Vallon Jolly

Union City, GA 404-***-**** ***********@*******.***

Objective

Detail-oriented and motivated professional with expertise in supply chain operations, customer account management, and process optimization. Adept at improving order fulfillment efficiency, enhancing customer relationships, and streamlining processes. Seeking a role where I can leverage my skills to drive operational excellence and customer satisfaction.

Core Skills

• Supply Chain & Logistics Management

• Customer Service & Account Management

• Process Improvement & Workflow Optimization

• Order Processing & Fulfillment

• Cross-Functional Collaboration

• Project & Operations Management

Professional Experience

Pollyanna’s Place Program Facilitator July 2024 – Present

• Implementing programs to support organizational goals and community impact.

• Planning and developing curricula to align with program objectives and participant needs.

Talenti Gelato Customer Service & Account Management 2015 – 2017

• Led order management and fulfillment processes, ensuring timely and accurate product deliveries to customers and retailers.

• Designed and implemented streamlined procedures for order tracking, reducing processing errors and enhancing customer satisfaction.

• Served as the primary liaison between sales, supply chain, and customers, ensuring smooth communication and efficient issue resolution.

• Conducted quality assurance checks on sales orders to minimize errors and improve overall service reliability.

• Assisted in inventory coordination, working closely with distribution teams to align stock levels with demand.

Farmers Agency Office Manager 2020

• Directed daily operations and process management, ensuring efficient workflow and compliance with company policies.

• Developed and executed customer retention strategies, enhancing long-term client relationships.

• Supervised and trained new employees, fostering a collaborative and high-performing team environment.

State Farm Insurance Insurance Sales Consultant 2013 – 2015

• Managed customer portfolios, assessing client needs and providing tailored solutions.

• Collaborated with underwriting and claims teams to optimize service delivery and policy management.

Atlantic Airlines Gate Agent 2007 – 2010

• Oversaw boarding and passenger logistics, ensuring a smooth and timely departure process.

Internal Revenue Service Customer Service Representative 2006 – 2007

• Provided customer support for complex tax inquiries and compliance matters. Education

Atlanta Technical College – Early Childhood Education (2011 – 2013) Douglas High School – College Prep (1998 – 2002)

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