Sales & Service Coordinator Professional /analysis

Laura Golden

Sales and Service Coordinator

904-***-**** ***********.***@*****.*** 13535 County Road 13 N #3, St. Augustine, FL 32092 Objective

Accomplished Sales and Service Coordinator looking to use my organizational skills and close attention to detail to drive revenue and be a valuable asset. Skills & Abilities

Excellent at time management and problem resolution. Capable of multitasking with a strong work ethic. Proficient in both PC and Mac and their programs as well as Service Titan. Strong attention to detail. A team collaborator with strong communication skills. Scheduling, CRM Management and Data Entry. Dispatching and team management.

Experience

Air Engineers Service Experts Jacksonville, Florida Began as Customer Service Representative. Became Membership Coordinator in 2022. Promoted to Sales and Service Coordinator in 2023. Responsible for pairing teams and researching calls to maximize profits, dispatching and managing dispatch board. Setting appointments, rescheduling and handling customer issues. Multiple awards for out bounding and booking. Certified in Dynamic Indoor Air Quality.

2022-Present

American Cruise Lines, Guilford, Connecticut

I worked both as restaurant server and off-season housekeeper. Excellent customer service and many highly rated from customers on Google Reviews. 2021-2022

Education

Keiser University, Jacksonville, FL – A.S. Design and Multimedia Won a few design contests. Presented to both class and perspective clients. Involved AIGA. Graduated with honors.

2010-2012

Communication

Daily involvement in team game planning. Strategic planning with Service Mangers on parts installs. Debriefing of Sales and Service teams. Report directly to AGM and GM.

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