Logistics Operations Specialist with Frontline Customer Service

Chanelle Smith

***************@*****.*** Phone: 478-***-****

Macon, GA 31210

Professional Summary

Results-driven and customer-focused professional with extensive experience in logistics, warehouse operations, transportation, and customer service. Proven ability to manage operations, lead teams, and deliver high-quality service in fast-paced environments. Strong background in problem-solving, safety compliance, and building positive customer relationships. Seeking to contribute operational expertise and teamwork to a dynamic organization.

Professional Experience

Independent Contractor — JJ Hunt

Oct 2025 – Feb 2026

Provided reliable transportation and logistics support as an independent contractor.

Managed delivery schedules, ensuring on-time and efficient service.

Maintained compliance with safety and company standards.

Demonstrated strong time management and independent decision-making skills.

Continuum Global — Customer Service Representative

May 2023 – Aug 2024

Delivered high-quality customer service via phone and in-person interactions.

Resolved customer inquiries and complaints efficiently, improving satisfaction.

Accurately processed orders and payments in a fast-paced environment.

Collaborated with team members to improve service delivery and workflow.

Owner-Operator (Class A OTR Driver)

Aug 2017 – May 2023

Owned and operated a successful trucking business, managing long-haul logistics.

Maintained strict compliance with DOT regulations and safety standards.

Built and maintained strong client relationships, ensuring repeat business.

Managed scheduling, dispatching, and vehicle maintenance for optimal performance.

Academy Sports + Outdoors — Equipment Operator

Feb 2015 – Aug 2017

Operated forklifts, swing reach, and warehouse equipment safely and efficiently.

Supported inventory management, shipping, and receiving operations.

Organized stock and maintained accurate inventory records.

Assisted with loading/unloading shipments to meet productivity goals.

Restaurant Management — McDonald’s, Krystal, Taco Bell

2005 – 2015

Managed daily operations, ensuring excellent customer service and efficiency.

Recruited, trained, and supervised staff to build strong, effective teams.

Controlled inventory and reduced waste through effective cost management.

Resolved customer concerns professionally to maintain satisfaction.

Supported sales growth through promotions and community engagement.

Education

South College

Associate of Science in Health Science — Feb 2025

Certifications & Licenses

CDL Class A

CPR Certified

Core Skills

Customer Service & Communication

Customer Relations & Conflict Resolution

Clear Verbal & Written Communication

Professional Phone & In-Person Support

Warehouse & Logistics Operations

Forklift & Equipment Operation

Shipping, Receiving & Inventory Control

Warehouse Organization & Safety Compliance

Load Planning & Freight Handling

Transportation & Operations

DOT Compliance & Safety Standards

Route Planning & Time Management

Vehicle Maintenance Coordination

Teamwork & Leadership

Team Collaboration & Support

Staff Training & Development

Leadership & Performance Management

Technical Skills

Microsoft Office (Word, Excel, Outlook)

POS Systems & Order Processing

Data Entry & Documentation

Additional Strengths

Problem-Solving & Critical Thinking

Attention to Detail & Accuracy

Ability to Work Independently or in Teams

Contact this candidate