Customer Service & Admin Specialist

Dorothy Robinson

**** ********* ***** *** ***** Las Vegas, NV 89081

Phone: 725-***-**** Email: ******************@*****.***

Authorized to work in the U.S. for any employer

PROFESSIONAL SUMMARY

Detail-oriented and service-driven professional with over 15 years of experience in customer service, retail sales, and administrative support. Adept at data entry, record maintenance, and delivering exceptional client service. Proven ability to thrive in fast-paced environments while ensuring accurate and efficient office operations. Seeking to leverage my skills in customer service, retail, and data management to contribute to a dynamic team.

EXPERIENCE

Receptionist / Data Entry Clerk

Martin Luther King Jr. Senior Center – Las Vegas, NV

November 2024 – Present

●Greet and assist clients, providing information and directing them to appropriate services within the center.

●Perform accurate data entry tasks, including maintaining client records, appointment schedules, and service logs.

●Address client inquiries and resolve issues promptly, ensuring a welcoming and supportive environment.

●Assist in routine administrative duties such as filing, sorting mail, and managing office communications.

●Coordinate office activities and support senior staff in maintaining smooth daily operations.

●Ensure secure and organized storage of client information and other sensitive documents.

Sales Associate

Treasure Island Resort & Casino – Las Vegas, NV

March 2019 – October 2022

●Assisted customers throughout the buying process, including greeting, providing product knowledge, and completing transactions.

●Maintained an organized store, ensuring that products were properly stocked and visually appealing to customers.

●Promoted store loyalty programs and special sales to drive customer engagement and satisfaction.

●Delivered exceptional service, improving customer retention and ensuring a high standard of store presentation.

Stock Support

JCPenney – Las Vegas, NV

October 2018 – February 2019

●Assisted in receiving, verifying, and managing stock inventories to ensure accuracy.

●Ensured the efficient flow of merchandise from delivery points to sales floors and stock areas.

●Monitored stock levels, tracked sales, and assisted in maintaining a well-organized store environment.

Merchandise Representative

Crossmark Merchandiser – Las Vegas, NV

January 2018 – March 2018

●Stocked shelves, arranged product displays, and managed store inventory.

●Provided insights to management on customer preferences and product trends to optimize sales.

●Assisted in enhancing store appearance and customer engagement through strategic product placements.

Merchandise Coordinator

Golden Nugget Hotel & Casino – Las Vegas, NV

March 2016 – July 2017

●Managed inventory, ensured stock availability, and created eye-catching merchandise displays.

●Increased sales through effective merchandising strategies and customer engagement.

●Supervised stock handling, pricing, and organization of promotional products.

Salesclerk / Cashier

Binion’s Hotel & Casino – Las Vegas, NV

May 2014 – June 2017

●Provided excellent customer service, recommending products and assisting with purchases.

●Processed sales transactions, returns, and exchanges efficiently at the POS.

●Promoted store loyalty programs and special promotions to increase customer spending.

Key Holder / Sales Lead

Fremont Hotel and Casino – Las Vegas, NV

February 2010 – April 2010

●Led a team to provide an exceptional branded customer experience while managing daily store operations.

●Ensured the sales floor was well-maintained, and employees were equipped with product knowledge.

●Managed inventory and assisted with visual merchandising to maximize sales.

Sales Associate

Mandalay Bay Resort & Casino – Las Vegas, NV

January 2007 – March 2014

●Assisted customers in selecting products and ensuring their satisfaction during the shopping experience.

●Promoted store products and special offers, providing tailored recommendations to guests.

Stocker and Cashier

Excalibur Hotel & Casino – Las Vegas, NV

June 1998 – January 2006

●Processed transactions and handled cash register operations.

●Stocked merchandise and ensured accurate pricing and display.

●Resolved customer complaints and provided solutions to enhance their experience.

EDUCATION

Diploma in General Studies

Richwood High School – Monroe, LA

KEY SKILLS

●Customer Service Excellence

●Data Entry & Record Management

●Retail Sales & Merchandising

●Stock Management & Inventory Control

●Cash Handling & POS Operation

●Office Administration & Coordination

●Problem Solving & Conflict Resolution

●Effective Communication & Interpersonal Skills

●Time Management & Multitasking

REFERENCES

Available upon request.

Contact this candidate