Customer Service & Data Entry Specialist

Nicole Anderson

Burbank, CA ***** • 818-***-**** • *******************@*******.***

Professional Summary

Professional with strong commitment to delivering exceptional service and achieving results. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer and client satisfaction. Skills

• Proficient in English and Thai • Customer service

• Skilled in medical coding standards • Understanding of HIPAA standards

• Efficient data input • Effective time management

• Accurate typing • effective communication

• Analytical problem solving • Strong attention to detail

• Accurate data entry

Work History

Representative / Customer Relation, 11/2013 to Current Crossmark Merchandising – Burbank, CA

• Oversaw product display management to elevate brand visibility and optimize sales effectiveness.

• Implemented in-store promotions to ensure alignment with marketing strategies and guidelines. Engaged with clients and customers to ensure accurate dissemination of product and service updates.

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Redesigned operational workflows to optimize resource utilization and accelerate project completion.

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Performed data input tasks with attention to detail and accuracy. Supported data management by entering and updating information promptly. Assisted in maintaining organized records through systematic data entry.

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Patient Receptions /Representative /Healthcare Customer Service Representative, 12/2012 to 11/2013 Kathryn Iwata,MD – La Canada,CA

• Oversaw patient inquiries, ensuring prompt and precise responses to elevate satisfaction levels. Managed scheduling processes to optimize physician time and facilitate efficient patient appointments.

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Supported deployment of electronic health record systems aimed at optimizing data management processes.

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• Enhanced customer satisfaction by promptly addressing and resolving complaints.

• Managed incoming calls and emails to ensure timely communication.

• Resolved customer complaints efficiently and professionally to enhance customer trust. Youth Hockey Club Registrar, 03/2008 to 04/2012

California Golden Bear – Burbank,CA

Oversaw management of players and coaches records, ensuring data accuracy across multiple systems.

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• Established and refined registration protocols to streamline operations and improve workflow. Executed call management duties, capturing and relaying accurate messages to enhance office communication efficiency.

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• Conducted thorough reviews of paperwork to guarantee accuracy and readiness for processing. Executed detailed record-keeping and coordinated timely documentation submissions to enhance accreditation efforts.

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Education

Associate of Science: General Studies

Pierce College - Woodland Hills, CA

No Degree: General Studies

Pierce College - Woodland Hills, CA

CPC-A: Medical Coding

AAPC

Certifications

• CPC-A

Languages

English

Native or Bilingual

Thai

Native or Bilingual

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