Technical Support - Healthcare & Production Specialist
Resume:
Sakhena Vazquez
Belton, TX • 512-***-**** • ************@*****.***
PROFESSIONAL SUMMARY
Results-driven professional with experience in technical support, customer service, healthcare administration, and manufacturing operations. Skilled in troubleshooting technical issues, handling high-volume customer interactions, maintaining HIPAA compliance, and supporting fast-paced production environments. Strong communication, problem-solving, and organizational skills with hands-on experience using CRM systems, ServiceNow, Microsoft Office, and healthcare support tools.
CORE COMPETENCIES
Technical Support • Customer Service • HIPAA Compliance • Healthcare Support • Microsoft Office Suite • ServiceNow • Salesforce • CRM Systems • Call Center Operations • Technical Troubleshooting • Windows & macOS • Google Workspace • Medical Billing & Coding • Documentation & Record Keeping • Production Operations • Communication Skills • Team Collaboration • Data Entry
PROFESSIONAL EXPERIENCE
Production Associate Tesla, Inc. Austin, TX
September 2023 – June 2025
Operated production machinery and equipment while consistently meeting daily production goals.
Monitored machine performance indicators and minimized downtime through proactive troubleshooting.
Maintained strict compliance with workplace safety standards and operating procedures.
Collaborated with team members to improve workflow efficiency and resolve production issues.
FEP Technical Support Representative Employment Solutions Killeen, TX
October 2020 – August 2023
Provided technical support via phone, email, and chat for Blue Cross Blue Shield Federal members.
Assisted users with password resets, account registration, website navigation, and troubleshooting.
Documented customer interactions and issue resolutions using ticket management systems.
Escalated complex technical issues to cross-functional teams to ensure timely resolution.
Document Preparation Specialist Stat Informatic Solutions Killeen, TX
October 2019 – February 2020
Prepared and organized patient documentation for inpatient, outpatient, emergency, and ancillary services.
Processed medical records from multiple hospitals while maintaining confidentiality and accuracy.
Identified and categorized barcoded and non-barcoded documents for electronic record systems.
Student Support Advisor Blackboard Inc.
July 2019 – October 2019
Assisted students with financial aid, tuition balances, registration, and admissions inquiries.
Handled high-volume inbound calls while delivering professional customer support.
Provided accurate account information for multiple educational institutions.
Humana Customer Service Specialist Teleperformance USA
September 2016 – June 2019
Supported Medicare members with healthcare benefits, claims, pharmacy coverage, and enrollment.
Explained copays, coinsurance, and coverage requirements clearly and professionally.
Processed premium payments and resolved billing inquiries while maintaining HIPAA compliance.
Retail Merchandiser SAS Retail Services
June 2015 – December 2015
Completed store resets, adjusted shelving layouts, and maintained accurate product placement using planograms.
Ensured inventory displays remained organized and compliant with retail standards.
Team Member Taco Bell
August 2012 – May 2015
Managed cash transactions and provided customer service in front counter and drive-thru operations.
Prepared food items, maintained sanitation standards, and completed orders efficiently.
EDUCATION
Killeen High School – High School Diploma
Killeen, Texas Graduated 2014
ADDITIONAL INFORMATION
Authorized to work in the United States for any employer.
Contact this candidate