Multifaceted Coach and Guest Services Professional

LA’NAISA HUMPHREY

Semmes, AL, United States

************@*****.*** 469-***-****

PROFESSIONAL SUMMARY

Dedicated and adaptable professional with 3+ years of experience in coaching, customer service, and team development. Skilled at fostering growth and confidence in athletes as well as providing high-quality service in hospitality environments. Strong communicator and leader with a proven ability to create supportive, inclusive, and goal-driven environments. Seeking to continue developing expertise in both athletic coaching and customer service.

EMPLOYMENT HISTORY

Front Desk Associate

Red Roof Inn, Saraland, AL

Jun 2025 – Present

• Provide excellent guest service, handling check-ins, reservations, and inquiries with professionalism.

• Maintain a welcoming and safe environment for guests, addressing concerns promptly and efficiently.

• Process payments, manage room assignments, and ensure accurate records using property management systems.

• Collaborate with housekeeping and maintenance teams to deliver seamless guest experiences. Gymnastics Coach

NASSER GYMNASTICS, Mobile, AL

Mar 2025 – Dec 2025

• Coached recreational and competitive-level gymnasts, focusing on skill development and confidence building.

• Designed training plans tailored to individual and group needs.

• Promoted teamwork and discipline while fostering a positive learning environment. Gymnastics Coach

ASI GYMNASTICS, Rockwall, TX

Jan 2022 – Feb 2023

• Instructed gymnasts of varying ages and skill levels in technique, safety, and performance.

• Encouraged personal growth through goal-setting and constructive feedback.

• Assisted in organizing events and showcases to highlight athlete progress. EDUCATION

Associates Degree (In Progress)

Bishop State Community College, Mobile, AL

Expected Graduation: May 2026

High School Diploma

Royse City High School, Royse City, TX

SKILLS

• Customer Service & Hospitality

• Coaching & Mentorship

• Team Collaboration

• Communication & Leadership

• Time Management

• Conflict Resolution

• Safety & Compliance

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