Remote Data Entry Specialist Candidate: Kelley Dugan
Resume:
KELLEY
DUGAN
*************@*****.***
Pasadena, TX 77503
Oversaw bar shifts and coordinated staff to optimize operational efficiency. Utilized leadership skills to mentor and develop team members. Applied knowledge of inventory management and customer service to elevate overall bar experience.
SUMMARY
SKILLS
• POS System Operation
• Beverage knowledge
• Employee Coaching
• Upselling strategies
• Engaging personality
• Customer Service
• Health codes compliance
• Ordering Supplies
• Responsible Alcohol Service
• Anticipating guest needs
• Complex Problem-Solving
• Inventory
• Service-oriented mindset
Clear Lake High School
Houston, TX • 06/1995
High School Diploma
EDUCATION AND
TRAINING
Better Times bar - Bartender Shift Manager
TX • 07/2017 - Current
Affordable health care clinic - Medical Office Manager Webster, TX • 07/2008 - 07/2013
EXPERIENCE
Provided exceptional customer service by addressing customer complaints promptly and efficiently.
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Utilized point-of-sale systems to process payments accurately and efficiently.
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Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
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Implemented new policies and procedures related to customer service and operational processes.
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Assisted in resolving customer complaints promptly and professionally.
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Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
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Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
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Performed administrative tasks such as preparing correspondence or maintaining personnel files.
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Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
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Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
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Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
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Scheduled appointments for patients in accordance with their individual needs and preferences.
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Monitored inventory levels of supplies necessary for daily operations of the office.
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Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
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Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
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Buffalo Wild Wings - Assistant General Manager
Webster, TX • 2003 - 2007
Reviewed employee time sheets for accuracy before submitting them for payroll processing.
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Provided support to physicians by organizing patient charts prior to scheduled appointments.
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Performed data entry and processing into system databases and troubleshot minor computer issues.
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Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
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Assisted in managing daily operations to enhance customer service and satisfaction.
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Coordinated staff schedules to ensure optimal coverage during peak hours.
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Monitored inventory levels and placed orders to maintain stock availability.
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Trained new employees on company policies and operational procedures.
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