EDUCATION
Southern Connecticut State University New Haven, CT
BS, Criminal Justice & Forensic Sciences Expected May 2028
Wethersfield High School Wethersfield, CT
EXPERIENCE
T-Mobile New Haven, CT
Sales Representative June 2025 – December 2025
●Consistently exceeded monthly sales targets by 15–20%, generating $4K+ in gross product sales while maintaining high customer satisfaction.
●Guided customers in selecting devices, plans, and accessories by tailoring recommendations to their lifestyle and budget.
●Increased attachment rates by upselling insurance and accessories, ensuring customers left with complete solutions.
●Recognized for strong product knowledge and ability to turn customer challenges into seamless solutions.
Marshalls & Homegoods Wethersfield, CT
Sales Associate October 2022 – August 2025
●Assisted 100+ customers daily, delivering excellent service in a fast-paced retail setting.
●Supported a 35+ person team by mentoring new associates and ensuring efficient store operations.
●Improved shopping experience by maintaining organized, visually appealing displays, contributing to sales increases during peak seasons.
Romp N’ Roll Wethersfield, CT
Instructor May 2022 – October 2022
●Led 15+ children’s classes weekly, building strong connections with families while teaching music, art, and movement.
●Hosted 12+ large birthday events monthly, managing groups of 20+ children while creating engaging experiences.
●Converted trial families into members by clearly communicating program benefits and fostering trust with parents.
SKILLS
Technical: Apple iOS/macOS, iCloud, Apple ID troubleshooting, POS/CRM
Expertise: Inclusive Communication, Solution Selling, Upselling & Cross-selling
Languages: Fluent in English & Spanish