Customer Service & Remote Event Planner Specialist

JAMIE L. BRANDNER

Hamilton, OH • 513-***-**** • *****************@*****.***

SUMMARY

High energy, people driven professional with 20+ years of customer service and client support experience across behavioral health, hospitality, and public facing roles. Known for warm communication, clear guidance, and strong attention to detail. Skilled at helping clients understand options, answering questions, resolving concerns, and creating positive, memorable experiences. Tech comfortable, organized, and passionate about travel and helping others plan meaningful moments.

CORE STRENGTHS

Customer Support • Warm Communication • Travel & Destination Interest • Problem Solving • Remote Work Readiness • Organization • Client Engagement • Research • Documentation Accuracy • Relationship Building • MultiChannel Communication (Phone/Email/Messaging)

RELEVANT EXPERIENCE

Lead Plant Care Specialist & Customer Engagement

Brown’s Farm & Market — Hamilton, OH

Provide upbeat, knowledgeable customer service; guide customers through options; answer questions; make personalized recommendations; maintain a welcoming, professional presence; support sales and displays.

Customer Service & Event Coordination

Courtyard Marriott • Lowe’s • New Direction Treatment

Managed front desk operations, reservations, and guest support. Coordinated events, handled inquiries, resolved concerns, and ensured smooth, positive customer experiences.

Workforce Development Specialist

Easterseals Youth Services

Delivered warm, supportive communication to youth and families. Guided clients stepbystep through processes, maintained clear documentation, and ensured consistent followup.

Addiction Counselor / Case Manager

New Direction Treatment Services • East Indiana Treatment Center

Provided clientcentered communication, intake support, and clear guidance through complex processes. Maintained accurate documentation, answered questions, and supported individuals with empathy and consistency.

Eligibility Assessment Specialist / Support Coordinator / Quality Control / Behavior Specialist

Butler County Board of DD

Delivered highquality customer service to individuals and families. Explained processes, reviewed documents, and ensured clients understood timelines, next steps, and available options.

EDUCATION

B.A. Psychology — Earlham College

Ford Knight Research Scholar

Contact this candidate