Customer Service Professional with Strong Communication Skills

Christina Wirtz

Cell: 480-***-**** email: *******@*****.***

Skills: I have 8.5 years customer service and cashier experience, as well as 7.5 years of phone customer service experience, and I am friendly and efficient with customers. I am a hard worker, flexible and adaptable, able to switch quickly from task to task. I am a critical thinker, able to learn quickly and can work efficiently in a team or alone. I am also proficient with computers; most notably Microsoft Word and able to work on multiple devices without problems. My strengths: I am creative, able to look at problems from all angles and fix problems as smoothly as I can. I am able to work by myself and in a team. I am able to remain empathetic, calm and keep my head in a stressful situations. I am also able to learn new things and adapt quickly on the job. I want to be able to help people live their lives while pursuing a career with advancement opportunities. I am able to keep calm in a high stress environment and de-escalate angry callers. I can quickly navigate multiple computer systems to assist callers. Education: Desert Vista High School, Phoenix, AZ, 85048. Graduated 2010. I have also taken several classes at Northern Arizona University.

Previous work experience: I am currently employed as a Customer Service and Sales representative at Consumer Cellular and have been employed since February of 2016. I worked at a Flagstaff Wendy's Restaurant as a cashier and stocker for 18 consecutive months ending March 22 2013, I left to help my grandmother adjust to living at a home. My next job was a temporary stocking position at the Northern Arizona University Campus Follett Bookstore for five consecutive weeks August 8 to September 16 2014. I then worked at a Flagstaff Subway as a cashier and Sandwich Artist for four consecutive months May 10 to August 16 2015. Locations: Subway May 10 2015 to August 16 2015. 1509 South Milton Road Flagstaff, AZ 86001. 928-***-****.

Follet Northern Arizona Bookstore August 1 2014 to September 16 2014. 1014 South Beaver Street Flagstaff, AZ 86001. 928-***-****.

Wendy's May 17 2012 to April 6 2013. 1601 South Milton Road Flagstaff, AZ 86001.

928-***-****.

Consumer Cellular Address: S. 7410 S Roosevelt St, Tempe, AZ 85283. Phone:800-***-****. February 8 2016 to Present.

In this job I work in a high stress call center environment working with customers and technology. I also helped customers pay bills and troubleshooted technology, along with sales calls.