Email & Chat Customer Service Specialist

Danielle Bowen

Washington, IL ***** +1-309-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Motivated and quick-learning customer service email and chat agent seeking a position as an Email/Chat Customer Service Agent.

Exceptional customer service skills, with a 9-year background in a fast-paced, high-demand setting. Authorized to work in the U.S. for any employer.

SKILLS • Customer service

• Data entry

• Live Chat

• Phone etiquette

• Software Troubleshooting

• Troubleshooting

• Telecommunication

• Proofreading

• PCI

• Organizational skills

• Customer and Personal Service

• Time Management

• Clerical

• Judgment and Decision Making

• Service Orientation

• Personnel and Human Resources

• Reading Comprehension

• Telecommunications

• Critical Thinking

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2016 to CURRENT HGS/Omron Peoria, IL, US

I started as a phone agent working for a healthcare account and I am now the head email and chat representative.

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In the email chat position I handle 15-20 live chats per day, 5-25 chat message responses per day, 5-25 no response correspondence white mail letters per day and 60-80 email responses per day.

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• These chats and emails are basic unit troubleshooting and questions. This troubleshooting has expanded to software troubleshooting for our health care app, pairing, syncing, account creation.

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• Also, I am relied upon to help, mentor or train new hires on phones, chat and email.

• Work with Salesforce and in a PCI compliant environment.

• I am responsible, trustworthy, motivated and very goal oriented. CUSTOMER SERVICE REP 11/2015 to 12/2015

Sutherland Global Services/Harry and David Medford, OR, US

• Seasonal Work At Home Agent

• Take Over The Phone orders

• Assisting Customers In Finding Information and Replacement Item

• Typing

• Time Management

• Listening and Direction

• I was able to assist Harry and David in their busiest time, the Christmas season.

• I was able to take back to back calls and assist customers in a timely and professional manner. EDUCATION High School Diploma 05/1990

Southern High School, Stronghurst, IL

DB

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