Operations and Logistics Supervisor Resume Title

Patrick K. Roach

Cumming, GA • 802-***-**** • *****@*******.***

Professional Summary

Supervisory and operations leader with extensive experience managing teams, coordinating workflow, overseeing production, and ensuring compliance across federal, industrial, and distribution environments. Strong background in customer service, logistics, inventory control, safety leadership, and process improvement. Known for clear communication, technical problemsolving, and maintaining accuracy, efficiency, and accountability in fastpaced settings.

Core Competencies

Team Leadership and Training

Operations and Workflow Management

Customer and Stakeholder Support

Inventory and Materials Control

Quality Assurance and Compliance

Documentation and Records Management

Budget and Resource Oversight

Process Improvement and Lean Practices

Safety Leadership (OSHA, VOSHA, GMP)

Technical Systems: SAP, ERP, DSMS, FFMS, CLAIMS3, ELIS, PCQS

Professional Experience

Department of Homeland Security – USCIS

Operations Support Specialist (GS12) — Atlanta, GA 2022–Present

Support and guide team members to meet production goals and complete assigned tasks

Oversee daily operations for secure document personalization, card production, and notice printing

Manage operational activities, budgets, overtime allocations, and financial obligations

Approve funding actions in FFMS and Travel Manager; maintain financial accountability systems

Analyze budget data, prepare expenditure reports, and recommend adjustments based on operational needs

Management Program Analyst — Williston, VT 2021–2022

Evaluated and processed cases in federal systems; SME for scanning and destruction workflows

Produced financial projections for printing consumables and coordinated largescale supply purchases

Queried multiple systems to analyze and process requests; ensured compliance with federal procedures

Trained new employees and supported onboarding at additional sites

Tested new initiatives and collaborated on special projects to improve operational efficiency

Operations Support Assistant — Williston, VT 2019–2021

Served as Team Lead and SME for notice printing, inserting, and packet production

Performed inventory audits, tracked consumables, and updated DSMS inventory systems

Trained operators across multiple sites and coordinated with technicians to maintain equipment

Approved printing templates, performed quality checks, and ensured adherence to standards

Operated mailing systems (FedEx, UPS, USPS) and supported multiple federal processing systems

Additional Experience

AirGas USA LLC — Williston, VT

Counter Sales / Driver 2014–2016

Delivered customer service, processed orders, and ensured accurate data entry

Maintained records, supported inventory, procurement, and scheduling

Followed OSHA, VOSHA, and cGMP safety standards

P&B Landscaping & Property Maintenance — Georgia, VT

Owner 1995–2019

Built and managed a successful service business generating $150K within two years

Oversaw scheduling, customer service, procurement, and inventory

Maintained accurate records and ensured safe operations for over 20 years

Trono Gas & Oil — Burlington, VT

Driver 2004–2014

Delivered fuel safely and on schedule

Verified delivery accuracy using manifests and invoices

Maintained documentation and provided customer support

FabTech, Inc. — Colchester, VT

Production Manager (2nd Shift) 2012

Supervised fabrication and coating operations

Directed workflow and labor to meet Lean standards

Coached supervisors and staff; supported safety initiatives and training

PBM Nutritionals — Georgia, VT

Packaging / Shift Supervisor 2010–2012

Supervised 20+ employees and coordinated shift schedules

Ensured order accuracy and maintained production flow

Led safety initiatives and supported continuous improvement

Green Mountain Coffee Roasters — Essex, VT

Machine Operator / Safety & 5S Lead 2008–2010

Operated production equipment and followed GMP and FDA standards

Served as safety leader and trainer

Led 5S implementation across the plant

Ferrellgas — VT & RI

Plant Manager 2007–2008

Launched and managed a new facility

Oversaw delivery, service, scheduling, and customer support

Maintained federal and state compliance records and safety documentation

Exxon/Mobil — Burlington, VT

Terminal Operator 2005–2007

Managed daily shipping and receiving of petroleum products

Completed manifests and reconciled customer issues

Ensured compliance with federal and international regulations

Champlain Cable Corp. — Colchester, VT

Shift Manager & Safety Coordinator 2001–2002

Supervised up to 100 employees across multiple departments

Ensured production quality, ontime delivery, and ISO/Six Sigma compliance

Led safety programs and training

The Lane Press — South Burlington, VT

Shift Manager & Safety Team 1997–2001

Managed 80–100 employees across 5 departments and 3 shifts

Ensured compliance with postal and customer specifications

Led safety initiatives, training, and process improvements

Education

High School Diploma Missisquoi Valley Union High School

Technical Skills

Microsoft Word, Excel, PowerPoint, Access

ERP, DSMS, SAP, EMP, FFMS, CLAIMS3, ELIS, PCQS

Forklift Operation

Inventory Control, Scanners

SOP and Technical Writing

Records Management and Document Processing

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