Operations & Security Coordinator

HARPREET KAUR

Brampton, ON

437-***-**** ️ ********************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused business student with strong experience in security operations, dispatch coordination, and frontline customer service within a high-volume airport environment. Proven ability to manage multiple priorities, communicate effectively with diverse stakeholders, and remain calm under pressure. Currently pursuing Business Management to further strengthen leadership, operations, and administrative skills.

CORE SKILLS

• Customer Service & Client Relations

• Dispatch & Operations Coordination

• Time Management & Multitasking

• Problem Solving & Decision Making

• Team Collaboration

• Report Writing & Documentation

• MS Office (Word, Excel, PowerPoint)

• CCTV Monitoring & Radio Communication

WORK EXPERIENCE

Holding Area Dispatcher

Paladin Security – Toronto Pearson International Airport, ON

October 2024 – July 2025

•Coordinated dispatch and organization of GTAA-licensed taxis and limousines across airport terminals.

•Responded to driver inquiries related to AVI systems, queue order, timeouts, and violations.

•Monitored CCTV systems and adjusted vehicle flow based on passenger demand and peak periods.

•Communicated with transportation brokers, frontline staff, and GTAA to ensure smooth operations.

•Supported Operations Manager and Terminal Supervisors with curbside and groundside oversight.

•Prepared daily, weekly, and monthly operational reports.

•Acted as primary contact for on-duty Paladin Guards and managed guard scheduling.

•Responded to emergencies following established procedures and safety protocols.

Security Guard

Paladin Security – Toronto Pearson International Airport, ON

June 2020 – September 2024

•Conducted surveillance and monitored premises to identify security risks and irregular activities.

•Responded calmly to alarms and emergency situations to ensure public safety.

•Assisted during incidents to minimize injuries and property damage.

•Enforced security policies while maintaining professionalism and customer service standards.

•Represented Paladin Security and GTAA to enhance airport safety and public trust.

Team Member

A&W – Brampton, ON

March 2022 – May 2022

• Delivered high-quality customer service in a fast-paced food service environment.

• Operated cash register, processed orders, and handled payments accurately.

• Followed food safety, sanitation, and health regulations.

• Supported team members to meet service time and quality standards.

EDUCATION

Business Management Program

Humber College – Etobicoke, ON

•Key topics: Business Operations, Organizational Behaviour, Human Resource Management, Financial Accounting, Project Management, Strategic Planning, Business Communication

Business Marketing Diploma

Centennial College – Toronto, ON

September 2020 – December 2021

•Key topics: Account Management, Marketing Theory, Case-Based Problem Solving, Marketing Communications, Sales & Service

Diploma in Computer Applications

BDS Academy – Punjab, India

2018 – 2019

•MS Office Applications, Internet Basics, E-business, Basic Computer Skills

High School

DIPS Mehta Chowk – India

ADDITIONAL STRENGTHS

• Strong written and verbal communication

• Professional demeanour and attention to detail

• Ability to work under pressure in high-security environments

• Reliable, adaptable, and quick learner

Contact this candidate