Emergency Communications and Customer Support Specialist
Resume:
L C
Leslie Chester
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
County Sheriff's Office - Public Safety Dispatcher Mobile, AL
2022 - 2025
Conde Systems - Customer Service Representative
Mobile, AL
2021 - 2022
Kenad Medical - Customer Support Specialist
Bartlett, TN
2010 - 2021
Operated multi-channel communication systems to receive and prioritize emergency calls.
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Coordinated response efforts with law enforcement, fire services, and medical personnel.
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Monitored radio communications for situational awareness and timely responses.
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Provided clear instructions to callers during emergency situations to ensure safety.
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Provided exceptional customer support through multiple channels, resolving inquiries efficiently.
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Assisted customers with product selection and order placement, ensuring satisfaction.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Provided exceptional customer support through phone and email, resolving inquiries efficiently.
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Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
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*********@*****.***
Porter, TX 77365
Skills
● Highly effective communication
● Radio communications
● Emergency call response
● Incident documentation
● Typing speed
● Law enforcement policies
Education
Leflore County High School
Itta Bena, MS
High School Diploma
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