Customer Service Leader with 10+ Years Experience

Roseann Ashe

*** ***** ***** ****, **** Creek, Texas 78063

*******.****@******.*** Phone: 830-***-****

Well organized customer service professional with over 10 years’ experience in phone, email and face-to-face customer service. Experience with troubleshooting, level 1 tech support and customer care. Knowledgeable with customer complaints and customer resolution while maintaining a positive and friendly demeanor.

PROFESSIONAL EXPERIENCE

Arantza Homes, LLC Boerne, TX

Administrative Assistant April 2022-April 2026

Assist the owner in all aspects of a custom home build

Setup electricity, gas and water for all projects

Monitor CPS and SAWS inspections during building process

Locate and order interior selections for custom builds

Locate and order interior selections for spec homes

Submit ACC applications to the HOA for build and landscaping Fair Oaks Ranch Homeowners Association Fair Oaks Ranch, TX Property Administrator May 2019 – Dec 2020

Answered and directed calls daily, responding to queries, fielded customer complaints and issues.

Collected HOA assessments, posting of payments and processed deposits.

Maintained clean and current records with all tenant and property owner specific information.

Processed HOA resale certificates to title companies and lenders.

Processed home improvement requests and new home builds. Monitoring turnaround time to remain in compliance per Texas Property Code.

C.I.A. Services, Inc. San Antonio, TX

Office Manager/Customer Service Manager Sept 2014 – Feb 2019

Increased office revenue by 25% in 2018-2019 by increasing new business.

Increased staff by 50% to provide exceptional client services.

Administered daily operations to ensure policies were adhered to by staff.

Maintained knowledge of current Texas Property Code.

Enhanced customer satisfaction with fast, knowledgeable service.

Conducted performance reviews and disciplinary action.

Coached and developed customer service team

Managed daily operations and schedules of the Community Managers, Maintenance Coordinators, Administrative Staff and Customer Service Team.

Provided exceptional customer service to internal and external clients

Planned office events and department activities by acquiring venues, developing guest lists, and organizing catering services.

Administrative Assistant Sept 2011 – Sept 2014

Processed deposits, invoicing, ownership changes and payment plans.

Processed Home Improvement and New Home Construction applications for current community portfolio. Monitored turnaround time to stay in compliance per Texas Property Code.

Prepared documents for Board, General and Annual Meetings.

Provide outstanding customer service to homeowners, board members and vendors.

Promoted to Office Manager.

Planned office events and department activities by acquiring venues, developing guest lists, and organizing catering services.

Accounting Specialist June 2008 – Sept 2011

Reconciled homeowners’ association monthly bank accounts against supporting statements.

Processed lockbox for all office locations.

Maintained and monitored bankruptcies and foreclosures for all office locations.

Corresponded with Association Attorney's for all legal matters.

Processed payoff documents to title company and/or lenders - approximately 150-250 per day.

Prepared annual tax returns for the homeowners’ associations.

Promoted to Administrative Assistant.

Planned office events and department activities by acquiring venues, developing guests lists and organizing catering services.

EDUCATION

Knob Noster High School, Knob Noster, MO

VOLUNTEER WORK

Coordinator

DePelchin Children’s Center San Antonio, Texas

Planned and coordinated the annual Holiday Party for the foster children Jan 2017 - Jan 2019

Team Captain

American Cancer Society Pipe Creek, Texas

Jan 2010 - May 2015

Coordinated the Annual American Cancer Society Relay for Life

Coordinated and planned fundraiser throughout the year

Contact this candidate